Patient Coordinator

Job Description

Job Description

Westlake Dermatology is accepting applications for the Full Time Monday-Friday Patient Coordinator position at our South Austin Office. Patient Coordinators are essential to greeting patients upon arrival and making them feel welcome to the practice. The role includes scheduling patients, preparing and maintaining current patient information, answering phones, verifying insurance information and performing general office duties. Responsible for checking patients in/out and collection of payment.  Has the ability to explain charges and insurance to patients. Ensures all patient interaction is performed in a professional, accurate and courteous manner.

Essential Skills

• Excellent customer service and communication skills
• Ability to work as a team member in a fast-paced environment
• Ability to solve problems and manage multiple tasks simultaneously
• Highly motivated and well organized with attention to detail
• Maintains respectful and positive attitude in dealings with both patients and fellow staff
• Professional telephone etiquette and communication skills
• Strong computer skills and knowledge of Microsoft Word and Excel
• Substantial knowledge of general medical office procedures and terminology
• Appropriate sense of discretion in dealing with patient information and difficult situations
• Able to handle large transactions with ease
• Able to sit for long periods of time
• May include some lifting of boxes

Responsibilities

• Responsible for patient check-in and greeting each patient in a pleasant and professional manner
• Track patients in the reception area and communicates with them as needed. Advises patients of any delay in appointment time as needed
• Schedule, cancel and reschedule patient appointments
• Enter and/or verify accuracy of patient demographic and insurance information information in the computer
• Collect payments (co-pay, cosmetic treatment fees, surgery balances, etc.)
• Responsible for reconciling/balancing medical records daily
• Prepare scheduling deposits per providers as needed
• Scan/route provider charts and pre-operational charts
• Check internal and Outlook messages daily and respond
• Answer office phones promptly & professionally and return voicemails as necessary
• Ensure that proper authorization or referral is collected from each patient
• Assist patients with check out process, i.e. scheduling next appointment, accepting payment, etc.
• Recommend products and answer questions about various skin care products and procedures
• Monitor inventory levels of skin care product and replenishes when necessary
• Maintain proper office opening and closing procedures
• Monitor waiting room to ensure furnishings and magazines are orderly and clean
• Assist in general office duties as needed
• Follow company policy on all HIPAA procedures/protocols
• Follow company business policies (i.e. Product Return Policy, Allowable Forms of Payment & Financing, No-Shows and Late Collections, Phone – in Credit Card Authorization/Payments)
• Follow and respect Employee Policies
• Report to work in a timely manner and maintain good attendance

Education & Experience

• High school diploma required
• College degree (Associate or Bachelors) preferred
• At least one year prior medical office or veterinary experience preferred
• Professional working proficiency in Spanish preferred

Job Type: Full-time

Compensation:  $18.00 per hour (plus benefits and 401K options for full-time employees)

Westlake Dermatology is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.