Patient Care Coordinator

Drive Care Forward. Guide Decisions. Create Confidence.

At Sage Veterinary Imaging, we help pets get answers through advanced, human-quality diagnostic imaging. Our work changes outcomes—and it starts with confident conversations that help pet owners and referring veterinarians move forward with the right next step.

This role is a consultative position focused on treatment coordination, patient care guidance, and advanced imaging services. You'll work directly with pet owners and veterinary partners to explain options, remove barriers, and help cases progress from referral to resolution.

If you're energized by influence, thrive in fast-paced environments, and enjoy guiding people toward confident decisions, this role was built for you.

What You'll Do

• Serve as the primary point of contact for pet owners and referring veterinary teams, driving sales of advanced imaging
• Lead conversations that connect clinical recommendations to clear next steps in care via phone, email, text and in-person
• Coordinate advanced imaging services by guiding clients through options, timing, and preparation
• Build trust quickly and maintain strong relationships that encourage repeat utilization and long-term partnerships
• Confidently discuss the value, benefits, and urgency of advanced diagnostic imaging
• Manage inbound and outbound communication to move cases forward efficiently
• Partner closely with clinical, technical, and operations teams to ensure seamless patient experiences
• Track follow-through, documentation, and scheduling to ensure nothing stalls or falls through the cracks

Who Thrives in This Role

• Innately helpful and comfortable guiding high-stakes conversations
• Motivated by outcomes, momentum, and closing the loop on patient care
• Confident explaining complex information in a clear, reassuring way
• Resilient, energetic, and unfazed by objections or tough questions
• Relationship-driven—you enjoy winning trust and becoming a go-to resource
• Professional, polished, and proactive
• Adaptable and quick-thinking in a dynamic clinical environment

What You Bring

• Previous experience in customer-facing success, service coordination, or

consultative roles

• Veterinary or medical experience strongly preferred (but not required)
• Proven ability to influence decisions while maintaining empathy and professionalism
• Strong verbal and written communication skills
• Comfort using scheduling, CRM, and invoicing platforms (EzyVet, HubSpot, Slack, G-Suite a plus)
• Reliable attendance, accountability, and follow-through
• Willingness to assist hands-on with patients when needed (training provided)

Schedule & Benefits

• Full-time, 8-hour weekday shifts, on site
• Rotating half-day remote Saturdays (approximately once per month)
• Competitive hourly pay based on experience
• 401(k) with company match
• Health, dental, vision, and life insurance
• Paid time off
• Continuing education and professional development

As a part of the interview process, please also complete this job style survey:

Culture Index Survey (Required)

As part of our application process, all candidates are required to complete a brief Culture Index survey. This 5-10 minute assessment helps us understand your natural work style and match you with roles where you'll thrive.

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