Guest Services Specialist

Ironworks Hotel, IndianapolisIronworks Hotel is a boutique hotel located near the Keystone Fashion Mall in north Indianapolis and is inspired by America's industrial heritage. The Ironworks Keystone campus is home to some of the area's best restaurants including Provision, Ruth's Chris Steakhouse, Rize, Sangiovese Ristorante, Blue Sushi Saki & Grill and more The Ironworks Hotel is a place for people to work hard, play hard and come together.Perks of the job include Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.In this role, you'll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.A guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet new people.What your day will look like:Process guest arrivals and departures, including all necessary paymentsHandle and coordinate room assignments and pre-arrivalsHandle guests' concernsOffer referral for services and handle requests for informationHandle and store luggageAssist with the check-in and check-out of groups and toursAssist other departments as requiredWhat it takes to succeed:High school diploma or equivalentExcellent communication skills and professional attitudeEffective conflict management and decision makingAbility to use a variety of computer applicationsKnowledge of Opera systemPrevious experience in customer serviceMandatory requirement:U.S. Work Authorization (required).Join a team that makes an impression. At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you're ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.