IT Manager |Salary range $70,000-$92,000/year

IT Manager | Salary range $70,000-$92,000/year Technology Department Head/Manager Full-time Yearly US Dollar (USD) pay basis Summary At Hyatt, we care for people so they can be their best. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. We are looking for a dynamic and experienced IT Manager to join our team at the Hyatt Regency Baltimore. This role is ideal for a results-driven, employee focused professional who thrives on building relationships and exceeding expectations. You’ll play a vital role in creating exceptional experiences for our internal and external guests while driving success in the information technology area of the hotel. Why Choose Hyatt? Health Benefits: Medical, dental, and vision insurance starting after just 30 days Free and discounted room nights Friends & family rates at Hyatt properties Discounts on food and beverage Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace) Work-Life Balance: Paid time off, including new child leave Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan Growth Opportunities: Tuition reimbursement and robust training programs Everyday Conveniences: Complimentary meals for employees What You'll Do The Information Technology Manager functions as Business Manager for the technology department at the Hyatt Regency Baltimore, ensuring all areas of the hotel are supported with proper computer systems in accordance with brand and company standards. Overall responsibilities include technical work, customer service, financial management, administrative and operational duties as assigned. The IT Manager is responsible for maintaining current systems, upgrading future systems, maintaining inventories, conducting on-site training, establishing policies and procedures, purchasing operating equipment, and maintaining relationships with corporate office and Hyatt technology support team. Work also involves conferring with programmers, application experts and computer operators to exchange information and resolve problems with daily operation of various application systems, report generation, system enhancements, system failures and related issues. Successful candidates will have strong leadership, professionalism, interpersonal and communication skills and a minimum of two years experience with WAN/LAN infrastructure and property management systems. Additional operational responsibilities Provide technical assistance and advice to hotel management. Ensure that the most is obtained from the hotel’s investment in hardware and software. Provide effective training and support. Effectively manage all communication networks used internally within the hotel and all gateways to external networks. Assist in the provision of IS related services to hotel guests. Other Responsibilities Lead and operate the IT discipline for the hotel and manage IT resources. Provide day-to-day support to colleagues. Manage property internet, telephone, cellular PPT, IPTV, PMS, POS and other software vendors and product development for the hotel. Perform required IT maintenance and upgrades with minimal disruption to hotel operations, and maintain proper backups for supported systems. Troubleshoot hardware and software problems and ensure timely resolution. Oversee network configuration, servers, workstations, networking equipment, PABX, email accounts, and support for the underlying server/desktop infrastructure. Maintain a system error/progress log book and deal with reported problems. Ensure that PCI compliance policies and procedures are updated. Prepare and implement preventive maintenance schedule for all IT hardware and software. Prepare policy and procedures for the IT department and user department. Manage disaster recovery process and ensure regular daily backup is taken. Maintain annual IT audit compliance. Qualifications Bachelor’s degree in computer science, information technology or related field. Proven experience as an IT leader or similar role in a hotel or hospitality setting. Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications. Knowledge of server hardware, disk storage technology, I/O devices. Experience with property management systems (PMS), point of sale systems (POS), IPTV systems and other hospitality software applications. Familiarity with hotel-specific technology systems, such as guest room entertainment, digital signage, and audio-visual. Excellent communication, problem-solving and customer service skills. Networking experience would be an advantage. Minimum 2 years work experience as Information Systems Manager or Assistant Information Systems Manager in large operation with advanced technology. Good problem-solving, administrative and interpersonal skills are a must. Ability to work independently and as part of a team. Ability to work under pressure and handle multiple tasks. Availability to work flexible hours, including weekends and holidays when necessary. Why You’ll Love Working Here Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it’s career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow. If you’re ready to deliver exceptional service and exceed expectations, we’re ready for you. Apply Today All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr Hyatt Hotels Corporation