Security Attendant - PART TIME

Security Attendant

JOB DESCRIPTION

Position Title: Security Attendant

Reports to: Security and Parking Operations Supervisor

Supervises: Not a supervisory position

Position Summary:

The Security Attendant – Parking and Traffic Operations is responsible for maintaining a safe, secure, and orderly environment throughout the club’s parking areas, entrances, and surrounding property. This position directs incoming and outgoing traffic, monitors parking areas, assists members and guests with parking and transportation needs, and provides exceptional customer service consistent with the club’s standards.

The Security Attendant actively patrols designated areas to help protect members, guests, employees, vehicles, and club property. Responsibilities include providing golf cart transportation to and from vehicles as needed, assisting members and guests with entering and exiting vehicles, enforcing designated parking procedures, and promptly reporting suspicious activity, safety hazards, maintenance concerns, or other incidents to the appropriate supervisor.

The successful candidate demonstrates professionalism, attentiveness, sound judgment, and a service-oriented approach while maintaining a visible security presence and supporting the overall member experience.

Essential Job Functions

The following duties and responsibilities include, but are not limited to:

Security and Property Protection

• Conduct systematic patrols of designated parking areas, entrances, and surrounding club property.
• Maintain an active and visible presence to help deter unauthorized activity and protect vehicles and property.
• Monitor member, guest, and employee parking areas for suspicious behavior, safety concerns, and potential security incidents.
• Immediately report suspicious activity, accidents, security concerns, and incidents to the appropriate supervisor.
• Observe and report unauthorized parking, vehicle damage, unsafe conditions, and other violations of club procedures.
• Follow established security procedures and assist with emergency response activities as directed.

Traffic and Parking Management

• Assist Security and Facilities teams with access control procedures.
• Direct incoming and outgoing vehicle traffic to maintain safe and efficient traffic flow.
• Assist members and guests with locating designated parking areas and provide directions as needed.
• Guide employees to park in designated employee parking areas.
• Monitor parking availability and help maintain orderly use of club parking facilities.
• Assist with traffic control during peak arrival and departure periods, special events, and other high-traffic situations.
• Maintain clear access to entrances, driveways, emergency routes, and designated loading areas.

Member and Guest Services

• Provide courteous, professional, and attentive service to members, guests, and employees at all times.
• Assist members and guests with entering and exiting vehicles when needed and appropriate.
• Provide golf cart transportation to and from vehicles as requested or directed.
• Offer directions and assistance while maintaining a welcoming and professional demeanor.
• Respond promptly to member, employee and guest requests within the scope of assigned responsibilities.

Safety and Operational Maintenance

• Maintain clean, orderly, and safe parking areas, entrances, and surrounding walkways by identifying and reporting hazards.
• Immediately report maintenance issues, including damaged pavement, inadequate lighting, malfunctioning gates, damaged signage, and other facility concerns.
• Identify and communicate unsafe conditions that may create risks for members, guests, employees, or vehicles.
• Operate club golf carts and other assigned equipment safely and in accordance with established procedures.
• Maintain accurate incident reports, patrol logs, or other required documentation.
• Perform other appropriate duties as assigned by supervisors.

Qualifications and Job Requirements

• Strong customer service, communication, and interpersonal skills.
• Ability to remain alert, observant, and attentive throughout assigned shifts.
• Ability to communicate clearly and professionally with members, guests, employees, and supervisors.
• Demonstrated reliability, punctuality, professionalism, and sound judgment.
• Ability to follow established security procedures, parking protocols, and supervisory instructions.
• Ability to identify, assess, and promptly report safety hazards and suspicious activity.
• Ability to work independently while remaining responsive to supervisory direction.
• Valid driver’s license and an acceptable driving record, if required for operation of club vehicles.
• Previous security, parking management, hospitality, or customer service experience preferred.
• Ability to obtain or maintain any security guard registration or licensing required by applicable law.

Physical Demands and Work Environment

• Ability to work outdoors in hot, cold, humid, and changing weather conditions for extended periods.
• Ability to stand, walk, or sit for prolonged periods while monitoring parking areas and directing traffic.
• Ability to maintain sufficient visual awareness to monitor vehicles, pedestrians, and surrounding activity.
• Ability to communicate effectively in person and by radio or telephone.
• Ability to move throughout parking areas and club property and respond promptly to operational needs.
• Ability to assist members and guests with vehicle access and transportation within the physical requirements of the position.
• Ability to safely operate a golf cart and other assigned equipment.
• Ability to perform duties in an active environment with moving vehicles, pedestrian traffic, and varying levels of noise.

Performance Expectations

The Security Attendant – Parking and Traffic Operations is expected to:

• Maintain dependable attendance and punctuality.
• Demonstrate a professional appearance and courteous conduct at all times.
• Remain attentive and actively engaged throughout the assigned shift.
• Follow all club policies, safety procedures, and supervisory instructions.
• Respond promptly to member and guest needs.
• Communicate incidents, hazards, and operational concerns without delay.
• Maintain a consistent security presence and contribute to a safe, organized, and welcoming club environment.

Limitations and Disclaimer: The above job description is meant to describe the general nature and level of work expected to be performed for this role at Westwood Country Club. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for this position. All job requirements are subject to possible modifications and will be reasonably accommodated for individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of other employees. This job description does not state or imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow other job-related instruction and perform other job-related duties when requested by their supervisor, in compliance with federal and state laws. Listed requirements are representative of minimum levels of knowledge, skills and abilities to perform this job successfully. Employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.