Operations Agent

Pay Range $21–$27 per hour. Position Schedule Monday – Friday, 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM, with occasional overtime and schedule flexibility based on business needs. What You'll Be Doing Coordinate domestic shipments from initial customer request through final delivery. Obtain rates, secure spot quotes, and select transportation solutions that meet customer timelines and budget requirements. Prepare shipment documentation, including bills of lading, labels, and other supporting documents. Track and trace shipments, communicate status updates, and proactively address delays or service disruptions. Review shipment charges, carrier invoices, and customer billing information for accuracy. Collaborate with carriers, vendors, customers, warehouses, and internal teams to ensure freight moves smoothly through the transportation process. Assist with warehouse activities such as receiving, scanning, weighing, measuring, staging, loading, unloading, and releasing freight as business needs require. Investigate shipment issues, identify root causes, and coordinate corrective actions to resolve customer concerns. Maintain complete, accurate, and audit-ready shipment records while ensuring compliance with TSA requirements, hazardous materials procedures, customer SOPs, and company standards. Benefits You Can Look Forward To Discretionary Bonus Program – Additional bonuses paid out depending on job and company performance. Healthcare – Medical, dental and vision plans with employee contributions as low as $5 for you and your family. Paid Time Off – 17 days paid time off, PTO days increase with years of service. Holidays – 6 paid holidays and 2 floating holidays. Retirement Plan – 401(k) with up to 50% of the first 6% contributed matched. Tuition Reimbursement Program – Up to 50% of educational expenses reimbursed after 1 year of service. Extras – Life Insurance, Health and Wellness Program, Accidental Death & Dismemberment Insurance, Transit Reimbursement Program, Long Term Disability Coverage and Employee Assistance Program at no cost to you! To Succeed In This Role, You'll Need These Skills Strong customer service skills and the ability to build positive working relationships with customers, carriers, and vendors. Advanced Microsoft Office skills with the ability to learn and navigate multiple proprietary operational systems. Excellent organizational skills and attention to detail. Strong problem-solving abilities and the confidence to take ownership of issues through resolution. Ability to manage multiple priorities and meet time-sensitive deadlines in a fast-paced environment. Strong written and verbal communication skills. Knowledge of freight documentation, shipment routing, and transportation operations. And These Qualifications High school diploma or equivalent. Minimum of 2 years of freight forwarding or transportation operations experience, or 3 years of customer service or transportation-related experience. Ability to obtain and maintain a TSA Security Threat Assessment (STA) or TSA-recognized equivalent credential. Ability to occasionally assist in warehouse operations and lift up to 50 pounds. Must pass a pre-employment drug test and background screening. Extra Credit If You Have Air freight and ocean freight forwarding experience. Experience handling expedited, hot-shot, or time-critical shipments. Familiarity with Puerto Rico, Alaska, or Hawaii freight operations. We personally review all candidates and promise to respond to all applications within 5 business days of applying. #J-18808-Ljbffr