Assistant Store Manager

Job Description Summary of Position: The Assistant Store Manager is the gatekeeper for Customer Service and Satisfaction for the Store. The role ensures maximum sales and profitability through sales, merchandise, inventory, expense control, human resources management, and operating costs and shrinkage support. Responsibilities Train, develop, and communicate with all staff; assist Store Manager in assessing associate performance on a regular basis. Implement and maintain customer service standards by providing a guest-friendly environment that includes greeting and acknowledging each customer and offering complete product knowledge. Assist Store Manager in assessing store performance; monitor store metrics and assist in developing and assigning daily goals and tasks, ensuring proper completion through follow-up. Maintain adherence to all company policies and procedures through regular store walk-throughs, audits, etc. Control expenses and shrink to optimize store profitability. Maintain all merchandising standards, display presentation, and signage standards; ensure the selling floor is adequately stocked. Evaluate and react to performance issues with the support of the store manager. Train, develop, and monitor store personnel to establish product knowledge and sales closing; ensure all company training requirements are fully met. Drive local marketing events (classes, demos, etc.) and events attracting new customers to meet sales objectives. Promote woodworking activities, knowledge, and awareness within the community (involvement in guilds, clubs, schools, etc.) to increase store traffic and sales. Attend all assigned shifts; attendance is an essential function of this position. Complete any other responsibilities as assigned by Supervisor. Qualifications B.S. degree or equivalent experience in Business Administration or related field desirable. Prior supervisory/leadership experience in a work setting desirable. 1 to 3 years previous retail sales experience, preferably with a similar product line, required. Proficiency in MS Office, including Outlook, Excel, and Word. Knowledge of woodworking supplies and hand/power woodworking tools a plus. Ability to motivate subordinates for top performance. Must be able to stand for long periods, personally lift up to 50 lbs. on a regular basis, and participate in team lifting. Benefits Employee discount pricing from various manufacturers. Paid vacation and holidays. 401(k). A fun place to work. Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr