Administrative Assistant

Customer Service AssociateA growing North Scottsdale company is seeking a Customer Service Associate to serve as the first point of contact for customers while providing essential administrative support to the team. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys juggling a variety of responsibilities, and takes pride in delivering exceptional service.Customer Service ResponsibilitiesAnswer incoming phone calls, emails, and live chats with a friendly and professional demeanorRespond to customer questions regarding products, services, and ordersResolve routine customer concerns and escalate more complex issues to the appropriate departmentEnter and manage customer orders, returns, and billing information with a high level of accuracyAdministrative ResponsibilitiesProcess bills of lading and verify receipt of all shipping documentsReview shipping labels for accuracy prior to productionDistribute Shopify inventory reports to appropriate team membersProcess customs documentation and match invoices to customer ordersReceive deliveries and notify the appropriate internal contactsCreate UPS shipping labels and support outbound shipmentsMaintain organized files and documentationWhat We're Looking For1–3 years of experience in customer service, administrative support, or a similar roleStrong communication skills and a genuine desire to help customersExcellent organizational skills and the ability to manage multiple prioritiesHigh attention to detail and accuracyProficiency with Microsoft Office, including Word, Excel, and OutlookExperience with FileMaker database software is a plusHigh school diploma or equivalent required; additional education is a plusWhy Join Us? This is a stable, full-time opportunity with a well-established company that values teamwork, reliability, and outstanding customer service. You'll enjoy a consistent weekday schedule and a comprehensive benefits package.Benefits IncludeMedical, dental, and vision insurance401(k) with company matchPaid time off and paid holidays