Manager, Title Operations

About DriveTime DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation, headquartered in Tempe, Arizona and Dallas, Texas. Job Overview The Operations Manager leads the Titles department at DriveTime, ensuring vehicle titles are received, processed and underwritten, and driving operational excellence. Responsibilities Supervise and direct a team of 10–12 Title Coordinators to ensure operational efficiency. Act as the primary escalation point for complex title‑related inquiries. Track and evaluate team performance metrics to maintain productivity and quality standards. Provide regular coaching, mentorship, and feedback to support professional development. Analyze and report auction and title vendor trends to leadership for strategic decision‑making. Conduct ongoing training to align team skills with evolving business goals. Cultivate a team environment focused on innovation, accountability, and continuous improvement. Manage recruitment, hiring, and onboarding processes. Guide the team through organizational changes and process improvements in a fast‑paced setting. Qualifications 2+ years of management experience. Automotive titles experience is a plus. Associate’s or Bachelor’s degree preferred or equivalent experience. Data entry experience, minimum 6 months and 40 WPM. Onsite position located in Mesa, AZ. Benefits Medical, dental, and vision insurance. 401(k) plan. Company‑paid life insurance. Short‑term and long‑term disability coverage. Tuition reimbursement. Wellness program with coaching and incentives. Competitive pay. Game room with ping‑pong, pool table, and other games. In‑house gym. Social events, team outings, and rewards. Paid time off (wellness days, holidays, vacation for part‑timers). DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer. Hiring is contingent upon successful completion of our background and drug screening process. #J-18808-Ljbffr DriveTime