BDC Customer Service Representative

Job Description

Job Description

Santa Margarita Ford is currently seeking a full-time BDC Service Appointment Coordinator who is comfortable assisting guests over the phone or online to coordinate their vehicle service needs. This is an entry level position for anyone looking to start a career in the automotive business. Here at Santa Margarita Ford, we pride ourselves on being honest, hardworking, and positive and would like that reflected in our team. While prior customer service experience is a plus, we’re really looking for people who want to learn. We strive on keeping a fun and engaging work environment!  

While our organization continues to grow, we are at the heart of all that we do, a family organization. Our “mom and pop” approach gives us several advantages and really sets us apart from today’s corporate climate. Our organization is known for honest and fair dealings, quality service, and long-term community-based relationships with employees, customers, and vendors. 

JOB DUTIES:  

• Making outbound phone calls  
• Receiving inbound phone calls  
• Setting service appointments  
• Setting Mobile Service appointments and priority pick up appointments 
• Service reminders  
• Survey follow-up  
• Service shuttle coordination  
• Ask customers qualifying questions to uncover needs and directs calls appropriately   
• Establish relationships with the customers and follow through on commitments made  
• Ensure Service Advisors receive messages promptly and ensure follow up is prompt   
• Participate in team and process development- keeping positive relationships with the service team and dealership departments to reduce conflict and maximize dealer profitability    

JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include: 

• 18 years of age or older.
• General familiarity with a variety of automobiles.
• Valid driver's license for a minimum of 3 years and clean driving record.
• Excellent communication and customer service skills.
• Pre-employment background check and drug test.
• Must be willing to work as part of a team.
• Must have basic computer and phone skills.

JOB BENEFITS:

• Growth opportunities
• Fast paced work environment
• Medical & dental insurance
• Paid time off
• 401(k)
• Vehicle purchase plan

PAY: $22.00/hr - $28.00/hr  

Equal Opportunity Employer