Order Processing Specialist

Order Processing Specialist

Required Education • High School Diploma or equivalent Qualifications: • 0–3 years of experience in customer service, data analysis, order management, or an equivalent combination of education and experience. • Strong computer proficiency, including Windows applications; advanced Excel skills. • Strong attention to detail and commitment to data accuracy. • Customer-focused mindset with strong collaboration skills. Soft Skills: • Strong organizational and time-management skills. • Comfortable working independently while collaborating across multiple teams. • Ability to quickly learn and navigate new technologies and systems. • Strong analytical and problem-solving skills with the ability to investigate issues independently. • Excellent verbal and written communication skills, including prior phone-based customer interaction. • Strong organizational abilities with the capacity to multitask and prioritize effectively. • Team-oriented, flexible, reliable, and supportive in a fast-paced environment. Preferred: • Experience with SAP, Qlik, Tableau, Power BI, Winshuttle, or similar business systems. • Experience working with order processing, reporting tools, or large data sets. Job Summary: • Client is seeking a detail-oriented and customer-focused Order Processing Specialist to support accurate and timely order management from entry through fulfillment. • In this role, you will collaborate closely with sales teams, cross-functional partners, and customers to investigate open orders, allocate products, resolve order blocks, and ensure orders move efficiently through the fulfillment process. • The ideal candidate is naturally curious, enjoys solving complex problems, and thrives when digging into data to uncover root causes. • They are comfortable working with Microsoft Excel and multiple business systems, with SAP experience preferred, and have a strong desire to learn new technologies and processes. • This individual will work across multiple systems, reports, and business functions to drive operational excellence, improve order flow, and resolve issues impacting fulfillment. • Strong organizational, problem-solving, and multitasking abilities are essential, along with excellent communication skills, attention to detail, and the ability to recognize, escalate, and resolve issues to support an exceptional customer experience in a fast-paced, team-oriented environment. Responsibilities: • Manage customer orders and product allocations from entry through fulfillment. • Investigate order blocks and determine root causes impacting order movement and fulfillment. • Perform data cleanup and maintenance activities to improve data accuracy and operational efficiency. • Work within systems such as SAP, Qlik, Excel, Winshuttle, and other business applications to support daily operations. • Collaborate with cross-functional teams including Order Management, Supply Chain, Sales, Logistics, Customer Service, and Operations. • Support system testing, process improvement initiatives, and operational projects as assigned. • Deliver exceptional customer service by responding to inquiries and resolving issues promptly. • Proactively engage with customers to educate them on processes and available service offerings. • Develop expertise in multiple business systems and continuously expand knowledge of organizational processes. • Foster a positive team environment while supporting an excellent customer experience. • Adhere to company policies, procedures, and compliance requirements. • Perform additional duties as assigned.

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**