Senior Program Manager, Customer Operations & Strategy
Etsy, Inc.
Etsy, Inc. is seeking a Senior Program Manager to join our Customer Operations (CO) organization in a full-time role. You will lead high-priority cross-functional programs, partner with leaders across Product, Engineering and Analytics, and drive operational excellence to improve customer experience. The role requires presence in Etsy’s Brooklyn Office once or twice weekly, with equity, bonus and competitive benefits as part of total rewards. #J-18808-Ljbffr Etsy, Inc.
$134k - $174k
...- $174,000.00 What’s the role? Etsy is seeking a Senior Program Manager to join our Customer Operations (CO) organization. As a key member of the lean and... ...track to deliver its quarterly goals. Develop the strategy, objectives, prioritization and roadmap for the...SeniorFull timeWork at officeLocal areaVisa sponsorship$111.27k - $130.9k
...pioneer of the Connected Operations™ Cloud, which is a... ...About the role Samsara’s Customer Success (CS) team advises... ...renewal. As part of the CS Programs team, the Senior Program Manager will prioritize, implement... ...success operations, strategy or consulting experience...SeniorFull timeRemote workFlexible hours$170k - $225k
...GlossGenius is seeking a Strategy & Operations Lead to drive the strategy and execution for onboarding, retaining, and growing a larger, more complex customer base. This role sits at the center of critical business decisions, translating ambiguous problems into clear plans...SeniorFull timeWork at officeFlexible hoursNight shift- ...lifetime value of their customers. We started with... ...modern credit programs that deepen loyalty... ...and world-class operations allow us and our brand... ...for a Product Manager to own the product... ...alignment. At the senior level, you may also define roadmap strategy for your product area...SeniorFlexible hours
$140k
Duet — Customer Strategy & Operations Manager About Us Duet empowers Nurse Practitioners (NPs) to tackle the primary care crisis by leading their own practices, closing the gap in access while keeping care local. We're a well-funded seed-stage company led by experienced...SuggestedLocal areaFlexible hours- Harvey is seeking a Program Manager, Customer Engagement & Community to help build and scale programs... ...customer marketer and strong operator, capable of building trusted relationships... ...complex programs, and moving between strategy and execution. #J-18808-Ljbffr HarveySenior
$121.7k - $152.1k
...Senior Customer Support Operations Readiness Program Manager San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States In... ...iterate on processes, tooling, and communication strategies based on stakeholder feedback and business needs....SeniorRemote work- ...company is seeking a highly experienced Data Analyst to drive customer insights and strategic decisions. The role involves diagnosing... ...collaborating cross-functionally with Marketing to enhance campaign strategies. Candidates should have over 7 years of experience in data...Senior
- Anaplan is seeking a Sr. Manager of Customer Success Operations for the AMER region. You will architect day-to-day post-sales operations and the future operating model for our largest, fastest-growing region, acting as a trusted advisor to CS leadership to drive revenue...Senior
$112k - $160k
A global consulting firm is seeking a Senior Product Manager to define and drive the strategy for both physical and digital products. You will collaborate closely with clients and lead cross-functional teams to ensure successful product outcomes. The ideal candidate will...Senior- Mixpanel is seeking a Senior Customer Strategy & Operations Manager to act as a strategic advisor to the VP of Global Customer Success. The role focuses on understanding, retaining, and growing the customer base through data analysis and operational strategy. This hybrid...Senior
$135k - $165k
...measurable, lasting value from our work.This role owns the operational foundation for Pendo's Customer Engineering organization: process design, planning... ...them forward. At Pendo, great leaders don't just manage delivery — they operate as strategic owners, setting direction...SeniorWork at officeRemote workFlexible hours3 days per week$170k - $250k
...leading selection, quality, and customer service to every business... ...Business is seeking a Sr. Manager, GTM Strategy & Operations to help shape and scale... ...into scalable GTM programs, operating rhythms, systems... ...recommendations that influence senior decision-making. Advanced...SeniorHourly payTemporary workWork at officeLocal areaRemote workFlexible hours- ..., Inc. in New York is seeking a seasoned Program Director to lead delivery across Translation... ...scope decisions while partnering with senior client leaders. You will co-lead large-scale... ...senior leadership, mentor Sr. PMs and managers, and help elevate program-management capability...Senior
- Reimagined Parking is seeking a Senior Operations Manager to oversee valet and garage parking operations... ...onsite, and ensure top-tier customer service while controlling location profitability... ...'s degree and business-minded strategy are valued. #J-18808-Ljbffr Reimagined...Senior
$140k - $160k
...brands run performance-driven creator programs while enabling top creators to... ...love to meet you.About the Role…As Senior Manager of Client Strategy (Post-Sales) Enablement, you will own... ...relying on formal authorityHelping customer-facing teams absorb complexity - new...SeniorWork experience placementWork at officeImmediate startFlexible hoursShift work$154k - $209k
...analysis platform so our customers can outpace their competition... ...and small. Supported by operating principles of being strategy-led, values -based and... ...Success Operations, Sr. Manager - AMER Anaplan is looking... ...Operations Organization. In this senior role, you will architect...SeniorLocal area$154.2k - $192.8k
...Senior Customer Support Controls & Governance Program Manager San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States In... ...and informal communication required entirely new operational systems: structured procedures, clear ownership,...SeniorRemote work$230k - $260k
...Notinos (our employees) are customer zero in bringing this... ...record to making and managing AI agents to... ...About the Role:The CX Strategy & Ops Lead is responsible... ...implement strategies, programs, processes and technology... ...Identify and implement operating frameworks to...Local area- Carrier is seeking a Sr. Manager of Customer Service in New York to lead a large team, ensuring customer... ..., focusing on team leadership and strategy implementation. This role supports key... ...and collaborates closely with sales and senior leadership to meet customer needs...Senior
- The Ogilvy Group in New York is seeking a seasoned strategy leader to elevate client brands and shape the agency's thinking about business potential. You will partner across account, creative, and planning teams, mentoring the planning group and guiding high-impact brand...Senior
- Program Manager, Customer Experience - Broadband 1 week ago Be among the first 25 applicants At Sand... ...a Customer Experience and Operations optimization initiative for a broadband... ...methodology. Build Customer Experience strategy. Recommend and facilitate decision making...Immediate startRemote work
- A sustainability platform is seeking an experienced Customer Success Operations professional to drive strategic initiatives and enhance customer... ...work closely with various teams to optimize retention strategies and operational processes. This position is based in New...SeniorWork at office
- ...team of builders and operators who invent new ways of... ...Absence and Accommodations programs end-to-end, while... ...workstreams. This is a senior individual contributor... ...HRBPs, legal counsel, managers, and employees to ensure... ...deeply impacts its customers and is able to provide...SeniorLocal areaFlexible hours
$127.3k - $222.7k
...fastest-growing businesses. We are bringing customers some of the world's most premium live... ...for millions of customers.As the Senior Program Manager responsible for Fan Experiences, you will lead the strategy, launch, and operational scaling of these features across thousands...SeniorLocal areaFlexible hoursNight shift- The Trade Desk seeks a seasoned senior client-facing executive to own strategic oversight of a large, complex portfolio with agencies and brands. You will set portfolio strategy, report progress to senior leadership, and build a high-performing team to sustain YoY growth...Senior
- ...in the United States is seeking a Director of Business Strategy to lead the development, implementation, and management of the team’s overall business strategy, while enhancing deep client relationships. This senior role collaborates with Financial Advisors, PWAs and...Senior
- MaziCTools is seeking a Senior Manager - Customer Strategic Insights for a remote role in the US. This position requires leading category management and guest insights projects while working with various teams including Growth, Customer Marketing, and Sales. The ideal candidate...SeniorRemote job
- PMG, located in New York City, is looking for a Client Strategy Senior Director to lead impactful media strategies for a diverse client... ...10 years of digital marketing experience and strong people management skills. The successful candidate will build trusted relationships...Senior
$115k - $125k
Senior Account Executive, Client Strategy, SpringServe San Francisco, CANew York, NYHybrid... ...onboarded clients to Publisher operations. As a team, we work... ...leads, Product Managers, and Publisher Operations... ...frameworks and learning programs.Company Culture: Magnite...SeniorFull timeWork experience placementWork at officeLocal areaRemote workMonday to Friday
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