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Senior Program Manager, Customer Operations & Strategy

Etsy, Inc.

Etsy, Inc. is seeking a Senior Program Manager to join our Customer Operations (CO) organization in a full-time role. You will lead high-priority cross-functional programs, partner with leaders across Product, Engineering and Analytics, and drive operational excellence to improve customer experience. The role requires presence in Etsy’s Brooklyn Office once or twice weekly, with equity, bonus and competitive benefits as part of total rewards. #J-18808-Ljbffr Etsy, Inc.

Vacancy posted 1 day ago
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