Supervisor, Training & Development (Documentation Specialist)

To assist in planning, organizing, and supervising the day-to-day operational activities to achieve branch and division training and development objectives. Direct the development and implementation of a learner centric curriculum and associated resources to support Navy Federal's strategic goals and mission. Initiate process/procedural recommendations and lead moderately complex projects to improve overall branch efficiency. Act as Assistant Manager/Manager in the incumbent's absence.

Responsibilities

• Initiate, evaluate and develop plans for innovative designs that enhance and/or modify communications regarding appropriate training techniques, technologies and programs to enhance effectiveness
• Plan, develop, and provide training and development programs for business units, using knowledge of effective methods (e.g., classroom training, demonstrations, on the job training, meetings, conferences, e-learning, workshops, and other job aids, etc.)
• Supervise needs assessments to support organizational learning needs; evaluate instructor performance, the effectiveness of training programs and provide recommendations for improvement to management
• Work closely with internal communication partners to explore and initiate more effective methods of communicating with our employees
• Identify, recommend, implement and adjust training techniques, technologies, programs, etc., to enhance and maximize the training experience for employees
• Oversee and provide guidance regarding the planning and management of programs and systems to deliver exceptional learning solutions to employees
• Develop new concepts, strategies, and innovative approaches to design innovative learning solutions
• Lead and participate in cross-departmental project teams to enhance and develop training products/services and plan/implement change management solutions
• May serve as primary point of contact for project management and other related issues
• Provide support to aid in the development of instructional courses tailored to meet desired learning outcomes
• Conduct and coordinate ongoing technical training, and personal development classes for direct reports as well as for executive leadership
• Identify and resolve operational and performance gaps and obstacles; recommend and implement changes and improvements
• Provide analysis and recommendations to influence decisions by team members, department leadership, and business partners
• Compile, research and analyze trends in support of projects and initiatives including computer-based training, to modify and improve existing programs
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives, present conclusions and recommendations to management
• Monitor assigned projects to ensure that goals and objectives are completed according to schedule; collaborate with project teams to ensure business needs are met
• Ensure effective management of projects from inception through implementation and in accordance with customer expectations, timelines and budget constraints
• Supervise, mentor, and develop team; ensure team has the resources to be successful in their roles; provide support and feedback, and develop solutions when appropriate
• Create an effective method of minimizing conflict and dealing with it when it takes place; and be a good listener and mediator
• Perform other duties as assigned

Qualifications

• Working knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
• Working knowledge of instructional theories, educational psychology, educational theory, tools and resources
• Significant experience in designing and executing multifaceted training campaigns
• Significant experience managing presentation and publication production projects
• Significant experience in online publishing and project tracking tools and programs
• Experience in implementing strategic initiatives at the tactical level
• Experience in supervising and/or leading professional employees
• Experience in evaluating the effectiveness of courses, learning products and delivery methods
• Experience demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
• Experience in leading large projects/initiatives and managing multiple priorities simultaneously which have business risk and impact
• Significant experience in time management and organizational skills
• Advanced skill in assessing organizational training needs and researching topics for course development
• Advanced skill to successfully influence, lead and /or guide others towards goals
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
• Effective skill in results-oriented leadership in a challenging environment
• Advanced skill in systems analysis and design techniques
• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
• Advanced problem solving, collaboration, critical thinking, team building, and presentation skills
• Advanced verbal, interpersonal and written communication skills
• Advanced database, word processing, spreadsheet, and presentation software skills and collaboration tools (e.g., Microsoft Access, Excel, Word, PowerPoint, etc.
• Bachelor's degree in a related field, or the equivalent combination of education, training and experience

Desired Qualifications

• Advanced degree in business management, or the equivalent combination of education, training, and experience
• Familiarity with banking/financial industry trends, products and services
• Experience working with cross-functional teams and leading projects
• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
• Advanced knowledge of Navy Federal's products, services, programs, policies and procedures
• Effective skill capturing and translating processes and requirements into easily understood terms

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE100 Best Companies to Work For® 2025
• Yello and WayUp Top 100 Internship Programs
• Computerworld® Best Places to Work in IT
• Newsweek Most Loved Workplaces
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America
• Military Times 2025 Best for Vets Employers
• Best Companies for Latinos to Work for 2025
• Forbes® 2025 America’s Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2025 Handshake Early Talent Award

From Fortune . ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on aiapply.co or by calling View phone number on aiapply.co. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.