Development Database Specialist

Job Description

Job Description

About Blue Ridge Care

At Blue Ridge Care, we deliver extraordinary care to improve life’s journey. As a mission-driven, not-for-profit healthcare system, we provide integrated services in hospice, serious illness care, the Program of All-Inclusive Care for the Elderly (PACE), community thrift shops, and grief support—meeting patients and families with the compassion, expertise, and respect they deserve. Our goal is simple: to reimagine how communities experience aging, serious illness, and end-of-life care through personalized, high-quality services.

Position Summary

The Database Specialist is responsible for managing donor and fundraising data, gift processing, CRM administration, reporting, and fundraising information systems for Blue Ridge Care.

This role serves as the primary administrator of the organization's fundraising database, ensuring donor information, gifts, pledges, campaigns, and fundraising records are accurate, secure, and reliable. Working closely with the Development and Finance teams, the Database Specialist helps ensure every donor gift is processed accurately and every fundraising decision is supported by quality information.

This position plays a critical role in supporting donor stewardship, fundraising effectiveness, campaign tracking, and organizational success.

What You'll Do
Gift Processing & Donor Administration

• Process charitable contributions, including online gifts, checks, stock gifts, donor-advised fund grants, matching gifts, tribute and memorial gifts, gifts-in-kind, and other donations.

• Ensure gifts are accurately recorded, coded, receipted, acknowledged, and attributed to the correct funds, campaigns, appeals, and designations.

• Manage pledge administration, including pledge entry, tracking, reporting, reminders, and reconciliation.

• Coordinate gift reconciliation activities with Finance.

• Support acknowledgment and stewardship processes that ensure donors receive timely and accurate communication.

• Develop and maintain procedures that promote consistency and accuracy in gift processing.

Database & CRM Management

• Serve as the primary administrator for the Development Department's CRM platform.

• Maintain accurate donor, constituent, organization, and fundraising records.

• Perform data audits, cleanup, deduplication, record merging, and quality assurance activities.

• Configure and maintain donation forms, campaigns, events, dashboards, workflows, and reporting tools.

• Create and maintain documentation, standard operating procedures, and user guides.

• Provide CRM support and training to Development staff.

• Collaborate with vendors and internal stakeholders to optimize system performance and functionality.
  

Reporting & Analytics

• Create and maintain reports, dashboards, and fundraising data summaries.

• Prepare recurring and ad hoc reports for Development leadership, Finance, executive leadership, and the Board of Directors.

• Monitor fundraising activity, donor trends, campaign performance, and pledge fulfillment.

• Provide accurate and actionable information that supports fundraising strategy and decision-making.
  

Team & Organizational Support

• Conduct prospect research and donor information gathering.

• Support special projects and department initiatives.

• Assist with purchasing, vendor coordination, and invoice processing as assigned.

• Participate in team meetings, professional development opportunities, and organizational activities.

• Perform other duties as assigned.
  

What We're Looking For
Required Qualifications

• Experience in database administration, gift processing, CRM management, fundraising operations, or a related field.

• Experience working with donor databases, fundraising software, or CRM platforms.

• Strong attention to detail and commitment to data accuracy.

• Advanced proficiency with Microsoft Excel and Microsoft Office applications.

• Strong organizational, analytical, and problem-solving skills.

• Ability to manage multiple priorities and deadlines while maintaining a high level of accuracy.

• Ability to handle confidential donor and financial information with discretion.

• Strong written and verbal communication skills.

• Ability to work both independently and collaboratively within a team environment.

• Commitment to the mission and values of Blue Ridge Care.
  

Preferred Qualifications

• Bachelor's degree in business, nonprofit management, information systems, data analytics, marketing, or a related field.

• Three or more years of experience in donor database management, fundraising operations, or nonprofit administration.

• Experience working in a nonprofit fundraising environment.

• Experience creating reports, dashboards, and data visualizations.

Why Blue Ridge Care?

At Blue Ridge Care, you'll join a mission-driven organization dedicated to providing compassionate care and support to patients, families, and our community. You'll work alongside caring and committed colleagues while helping ensure that philanthropy continues to strengthen and expand our impact.