Specialist, Social Group Sales

Summary Statement:The Social Groups Sales Manager serves as the primary point of contact for leisure groups traveling to Resorts World Las Vegas with contracted room blocks, while acting as a dedicated hospitality sales partner focused on enhancing the guest experience through Food & Beverage, In-Room Dining (IRD), and curated hospitality offerings.This position is responsible for managing group-related rooming needs throughout the guest lifecycle while driving incremental revenue through hospitality packages, group dining experiences, cabana experiences, in-suite entertaining, VIP amenities, and customized food and beverage activations. The role partners closely with Group Dining, Restaurants, IRD, Catering, Hotel Operations, and Event Services to create seamless, memorable experiences that elevate guest satisfaction and maximize on property spend.This is a highly guest-facing, sales-oriented role requiring exceptional relationship management skills, operational coordination, and a strong understanding of luxury hospitality and Food & Beverage offerings.Key ResponsibilitiesPrimary Job Duties: – Includes but is not limited to:Group Hospitality & Guest ExperienceServe as the dedicated contact for leisure groups booking room blocks at Resorts World Las Vegas.Manage rooming lists, arrivals, special requests, and VIP accommodation before, during, and after the guest stay.Deliver a high-touch hospitality experience by proactively identifying guest preferences and recommending personalized experiences.Build strong relationships with group organizers, hosts, and key stakeholders to drive repeat business and long-term loyalty.Conduct post-event and post-stay follow-up to evaluate guest satisfaction and identify future sales opportunities.Food & Beverage & Hospitality SalesActively identify and generate incremental revenue opportunities through Food & Beverage experiences and hospitality offerings.Promote and sell Group Dining experiences, restaurant buyouts, private dining events, IRD enhancements, VIP amenities, and hospitality packages.Partner with restaurant, nightlife, pool, and culinary teams to create customized guest experiences that align with group objectives.Drive revenue through upselling suites, premium amenities, in-room entertainment, welcome receptions, hosted events, and curated dining experiences.Maintain a strong understanding of all resort Food & Beverage venues, seasonal promotions, and hospitality offerings.Hospitality Packages & In-Room ExperiencesCoordinate and oversee all hospitality packages associated with group business.Manage cabana experiences, suite entertaining, VIP welcome amenities, hospitality lounges, and in-room Food & Beverage activations.Partner with In-Room Dining, Culinary, Banquets, and Event Services teams to ensure flawless execution.Ensure all guest requests, dietary preferences, event details, and operational requirements are accurately communicated and executed.Cross Department CollaborationWork closely with Group Dining, Restaurants, In-Room Dining, Catering, Hotel Operations, Front Desk, VIP Services, Spa, Nightlife, and Pool Operations.Facilitate communication regarding group arrivals, VIP guests, special accommodations, and hospitality programming.Serve as the liaison between clients and operational teams to ensure a seamless guest experience.Support property-wide initiatives designed to increase guest engagement, satisfaction, and on-property spending.Sales Strategy & Business DevelopmentIdentify opportunities to expand group production through enhanced hospitality experiences.Track and manage Food & Beverage revenue associated with assigned group accounts.Support sales initiatives targeting social groups, leisure travelers, celebrations, reunions, bachelor/bachelorette parties, and special occasion travel.Monitor guest trends and buying behaviors to recommend new hospitality offerings and revenue opportunities.Administrative & Reporting ResponsibilitiesMaintain accurate records of group bookings, hospitality packages, Food & Beverage commitments, and client communications.Track revenue performance associated with hospitality programs and group enhancements.Utilize property systems to manage bookings, event details, forecasting, and reporting.Assist leadership with performance reporting, production analysis, and future business opportunities.Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.Perform other job-related duties as requested.Qualifications: Includes but is not limited to:Proven experience working directly with guests and clients in a luxury, high-touch service environment.Experience coordinating hospitality experiences, group events, dining programs, or guest accommodations.Demonstrated ability to manage multiple accounts, projects, and guest requests simultaneously while maintaining exceptional service standards.Experience identifying sales opportunities and driving incremental revenue through guest engagement and relationship management.Ability to work varied shifts, including nights, weekends, and holidays.Minimum 2-3 years of experience in Hospitality Sales, Group Sales, Food & Beverage, Catering, Event Services, Hotel Operations, In-Room Dining, or a related hospitality field.Preferred :Experience within a luxury resort, casino resort, hotel, restaurant, nightlife, or entertainment venue.Knowledge of Food & Beverage operations, Group Dining, In-Room Dining, Catering, and hospitality programming.Experience coordinating VIP experiences, hospitality packages, amenities, private dining events, cabanas, or special event activations.Previous experience working in a large, luxury resort setting.Preferred Systems & Technical SkillsOpera CloudDelphiTripleSeatBanquet Event Order (BEO) ManagementMicrosoft Office Suite (Excel, Word, PowerPoint, Outlook)CRM and Sales Management SystemsKnowledge of hotel, catering, and event management systems preferredMinimum Education and Experience:At least 21 years of age.High School Diploma or equivalent.Certificates, Licenses, Regulations:Proof of eligibility to work in the United States.Physical Demands:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is typically performed in an office environment, and throughout various areas of the property.Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality.Prolonged sitting/standing.Bending and reaching.Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 20 lbs.Eye/hand coordination.Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.Everyone is an Ambassador –No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.Everyone works in Safety –If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.Everyone works in Security –If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.Everyone works in EVS –If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.Everyone works in Guest Experience –If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual. #J-18808-Ljbffr Resorts World Las Vegas