Spa Operations Manager

Job Description

Job Description

Co-Spa Operations Director

Location: Orlando, FL
Job Type: Full-Time

Compensation: Competitive Base Salary + Performance Bonuses + Sales Incentives (Based on Experience)

We're looking for an exceptional Co-Spa Operations Director to partner with current leadership. 

This is a leadership opportunity for someone who enjoys sales, building teams, optimizing operations, driving revenue, and creating an outstanding guest experience.

If you're a results-driven leader who thrives on accountability, coaching, operational efficiency, and business growth, we'd love to meet you.

Why Join Our Team?

• Competitive compensation with performance-based incentives
• Collaborative, team-focused culture
• Ability to shape systems, processes, and long-term strategy
• Work in a positive, guest-focused environment committed to excellence

Position Overview

The Co-Spa Operations Director oversees daily business operations while partnering with the Director to drive growth, profitability, team development, and exceptional guest experiences.

This role requires a leader who is equally comfortable analyzing business performance, coaching employees, solving operational challenges, and contributing to sales and membership growth.

You'll lead by example, inspire accountability, and continuously look for ways to improve every aspect of the business.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and inspire front desk, guest experience, and support teams
• Recruit, hire, onboard, train, and develop top talent
• Conduct performance coaching and accountability conversations
• Foster a positive culture focused on teamwork and excellence
• Develop future leaders within the organization

Operations

• Oversee daily spa operations to ensure exceptional service and efficiency
• Optimize scheduling, staffing, and workflow
• Develop and improve operational systems and procedures
• Maintain high standards of cleanliness, organization, and professionalism
• Ensure consistent execution of company policies and guest service standards

Business Growth

• Drive membership sales and guest retention
• Implement strategies that increase rebooking, referrals, and client loyalty
• Partner with ownership on marketing initiatives, promotions, and business planning
• Support budgeting, forecasting, and operational planning

Guest Experience

• Ensure every guest receives an exceptional experience
• Resolve escalated guest concerns professionally and effectively
• Continuously improve client satisfaction and online reputation
• Maintain a culture centered on hospitality and personalized service

Qualifications

• 3+ years of leadership or operations management experience
• Experience leading teams in hospitality, wellness, spa, medical spa, luxury retail, fitness, or customer-focused businesses
• Strong background in sales, memberships, or revenue generation
• Demonstrated ability to coach, motivate, and develop employees
• Excellent organizational and problem-solving skills
• Strong business acumen and ability to interpret performance metrics
• Exceptional communication and interpersonal skills
• Comfortable balancing strategic planning with hands-on leadership
• Self-motivated, proactive, and committed to continuous improvement

Compensation & Benefits

• Competitive base pay based on experience
• Performance bonuses
• Sales and membership incentives
• Paid training
• Paid time off
• Opportunities for advancement as the company continues to grow

Who Will Thrive Here?

We're looking for someone who:

• Thinks like an owner
• Leads with integrity and accountability
• Loves developing people
• Enjoys solving problems and improving systems
• Is energized by growth and measurable results
• Creates exceptional guest experiences through strong leadership

Apply Today

If you're ready to take the next step in your leadership career and help build one of the area's premier spa businesses, we'd love to hear from you.