Account Manager, Sales, Electrical Steels

Job Description

Everything would be very different without ArcelorMittal, the world's leading steel and mining company. Buildings. Vehicles. Home appliances. Technology products. All of them are made of our steel. And our steel is made by you. Working to the highest standards and putting safety first, you can join us to create the steel that tomorrow's world will be made of.

We are seeking leaders to help us transform the future of steel, who want to impact the world with innovative ideas, boldness and creativity.

For us, people who think differently generate innovative solutions and more creative responses to challenges. Therefore, we value diversity as a source of new perspectives for business and promote an inclusive work environment, in which everyone has the same opportunities for human and professional development.

And naturally you expect a fair salary, paid holidays and other benefits. And of course, you are looking for job satisfaction. What else is there? At ArcelorMittal North America the answer is there is a lot more.

Join our team.

About ArcelorMittal

ArcelorMittal is the world's largest steel producer. We use the most innovative technology to create the steels tomorrow's world will be made of. Every day over 190,000 of our talented people, located in over 60 countries, push the boundaries of digitalization and use advanced technology to create a world that is stronger, faster, and smarter. To help make this possible, they know they can depend on the support and training that a company of our scope and scale can provide.

ArcelorMittal Calvert is building an advanced, non-grain-oriented electrical steel (NOES) manufacturing facility in Alabama, USA. This facility will expand domestic production of NOES in support of various automotive and non-automotive markets. Construction of the facility is underway with production anticipated to commence in 2027.

Why you should join our Team

At ArcelorMittal North America we have created something special. A better place to work and an ability to make a real difference to the world. We provide exceptional training and career paths. Our goal is to have our leaders be home grown and to provide all employees opportunities for growth, development, and movement within our organization. We only accept A players as part of our team.

Join our ArcelorMittal North America Electrical Steels Sales and Marketing Organization where you will have the opportunity to help build this new division and become the leaders in the North American NOES market.

Be a part of a great story and help us continue to grow and be successful.

Who we are looking for: Account Manager, Sales, Electrical Steels

At ArcelorMittal, we are looking for someone to join us at the forefront of the steel industry. As an Account Manager, North America Sales, Electrical Steels, you will have exciting developmental opportunities to promote this advanced and sustainable steel product, collaborating within a multi-disciplinary team, including Global R&D, and supporting customers on their journey to electrification and carbon neutrality. As part of our Electrical Steels Sales team, your contributions will be visible all around you, within the company, and with our strategic customers. As a representative of ArcelorMittal North America, you will support unified customer interactions and contribute to the success of our Electrical Steels business at AM Calvert, Alabama.

Ideal candidates enjoy modern, dynamic, supportive work environments and are looking for the freedom to take control of their careers. The Account Manager position supports accounts based on product across various market segments and is seen as a sales business liaison, advocating for their customers internally while considering internal business goals. We are seeking an enthusiastic, driven, experienced Account Manager to join our new North America Electrical Steels Sales division to help successfully launch and grow our business with a strategic customer base.

Location: ArcelorMittal NA, Detroit Sales Office (DSO), Southfield, MI, USA or ArcelorMittal Calvert, Calvert, AL, USA or ArcelorMittal NA Headquarters, Schererville, IN, USA or ArcelorMittal Dofasco, Hamilton, ON, Canada

Responsibilities

Support the Sales and Marketing organization to actively identify and target strategic customers with end use applications in the auto and not auto markets that align to our product offering, capabilities and objectives.

Support internal ArcelorMittal teams and customers with product launch and new business development activities, commercial qualifications, trials etc.

Develop, action and manage Account Plans for the assigned customers providing customer profile information and action plans that are consistent with company direction and Sales, Marketing and Strategic objectives.

Track performance to account sales objectives and other metrics. Identify and executes corrective actions and support continuous improvement efforts.

Develop, build and maintain customer relationships via regular in-person visits, including entertaining, responding to customer service needs, soliciting new business to support sales plan objectives, managing the contract process and communicating customer requirements and expectations. Create visit reports and capture key highlights, market intel, etc.

Monitor customer satisfaction through delivery and quality metrics, regular feedback, and relationship-enhancing strategies.

Determine price offers for customers with a strategic thinking mindset

Negotiate day-to-day customer-related issues and be able to interact and influence the customer through the process on day-to-day items including, but not limited to claims, freight, etc.

As part of a cross-functional team of commercial, technical, and manufacturing experts, help drive the organization to achieve strategic and tactical objectives related to profitability, volume requirements, pricing, quality, delivery, service, product development and early-vendor involvement supporting AMNA and ArcelorMittal.

Regular review and management of customer required KPI's and various metrics including scorecard activities ensuring ratings are maintained and are communicated and addressed with the customer and internal ArcelorMittal team members as appropriate.

Provide various monthly reports as assigned.

Assist Customer Service Representatives, R&D representatives and Customer Technical Service personnel as necessary with any concerns they may have pertaining to your assigned accounts.

Function in a team environment providing backup support to team members and participate in projects and special assignments as required.

Support internal company goals including inventory management, payment performance and invoice payments/collections and be able to explain variability in billings and volumes as compared to forecasts.

Respond to customer service requests such as inquiries regarding products, delivery, availability, order status and requests for quotations included spot buys.

Be the product expert to the customer and likewise identify and communicate customer needs and performance to management internally. Identify actions necessary to meet customer requirements.

Communicate all business/market/customer intelligence back into the Sales and Marketing organization.

Contribute to annual business planning (ABP), perform updates monthly to most recent forecast (MRF) and practice active, on-going sales call planning with CRM reporting tool.

Perform customer and market analysis by understanding ArcelorMittal NA and competitor capabilities, drivers, price trends, performance, and structures, as well as non-price competitive factors in customer markets.

Monitor market information daily, weekly and monthly including trend analysis and market forecasting to understand current industry economics and be a resource to customers.

This is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.

What you will need

Bachelor's degree in Business Administration, Sales, Marketing, Engineering, or related field.

Up to 30-40% travel time depending on assigned accounts and must be able to travel throughout North America.

Sales and Account Management expertise.

Knowledge and experience with Electrical Steels.

Accomplished skills with Microsoft Suite.

Must have strong time management and organizational skills, with the ability to work and manage through non-traditional work schedules.

Demonstrates strong interpersonal skills as well as excellent communications skills, both verbal and written.

Preferred Requirements

Steel sales experience.

Product launch and new business development experience.

Knowledge of Automotive market.

Technical aptitude preferred, Engineering background a plus.

Strong skills in the use of spreadsheets and pivot tables, MS Teams, and other MS Office tools.

Fully utilizes the system resources and sales tools available such as CRM, Power BI, IBP Forecast tool, and newly developed future sales tools as part of daily management to perform job functions.