Community Manager

Job Description

Job Description

POSITION SUMMARY

The Community Manager maintains and manages the mobile home park community complex for the owners of the property through the property management company. They exercise independent judgment in the resolution of administrative problems. They prioritize and manage multiple projects simultaneously with little or no supervision. They perform a number of duties listed below personally or through vendors or staff personnel. A Community Manager TEAM would be preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Shows prospective residents and homeowners mobile home community, park owned homes for sale and available vacant lots for rent. Explain residency terms.
• Provide prospective homeowners with resident application and copies of the property Rules and Regulations, property disclosure form and other such documentation necessary, prior to occupancy.
• Rent or lease mobile home spaces, collect security deposits as required and complete forms outlining conditions and terms of residency.
• Secure “acknowledgement of receipt” for park Rules and Regulations, Civil Code, and all such other policies, which may be implemented from time to time.
• Initiates credit checks through the tenant verification service selected by Management office.
• Review prospective resident application, approving or declining application. (Declination must be sent in writing to each applicant over 18 years of age. Use Company approved form.) If declined security deposit must be returned within 21 days.
• Collects rents due and issues receipts, when requested. Deposit funds collected at the park’s financial institution. Send copies of deposit reports to park bookkeeper.
• Keep accurate and complete resident ledgers and files. Upload resident documents into Property Management Software.
• Prepare monthly, weekly and daily reports in a timely manner.
• Manages Rent Roll, Posting Rent and Deposits, Bill Summary Report (BSR), Utility High Low Report, Balance Due Notices, Issues legal Notices, Vacancy Report, Meter Certification Log (if applicable), Delinquency Report, Annual Inspection Logs (EX: Gas, water, fire, pool). Cash and Expense Report, safe and complaint record keeping, annual Inventory reporting and enter meter reads (if applicable.)
• Follows guidelines of State Laws, and Fair Housing and continues education as required.
• Investigate resident complaints about malfunctions of utilities or common area amenities or services.
• Assess Park hazards, safety issues, and overall park appearance. Communicate needed repairs with Regional Supervisor and gather necessary bids in house or through a contractor and follow through with project completion.
• Inspect vacant spaces and park owned homes to determine needed repairs or maintenance. Ensure maintenance personnel is keeping vacant spaces clear of debris and looking presentable.
• Is available to park residents during posted business hours in the park office and during emergency situations after the office is closed.
• Resolves resident complaints with assistance of Supervisor, when necessary, submit incident reports, documents complaint and findings or actions taken as necessary. Activity is recorded in Manage America and resident file.
• Keep Park records (including but not limited to invoice, petty cash reports, receipts, policies and procedures, delinquency reports, park owned home, vacancy reports, etc.) in an organized manner and provide them to the appropriate party when necessary. Records and maintains current inventory with serial and model numbers of park owned equipment, in a safe place.
• Purchase supplies as necessary with and petty cash and submit amazon orders with product links to corporate office.
• Attending company functions and trainings including but not limited to Webinars, WMA seminars, Annuals Meetings, etc.
• Reviews monthly financials to ensure park is operating within budget. Reports and explains budget discrepancies to Supervisor.
• Reviews monthly Managers Calendar provided by Management to ensure deadlines are being met.
• Oversees onsite staff and ensure tasks are being completed in a timely and efficient manner.
• Other duties as the company sees fit.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, LICENSES AND ABILITIES)

• High school Diploma, associate degree preferred
• Working knowledge of Microsoft Excel, Word and Outlook
• Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the company to all parties
• Excellent interpersonal, oral, and written communication skills
• Must be able to perform basic math functions
• Excellent writing, proofreading, and editing skills
• Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Valid driver’s license

Compensation:

From $19/hr + housing