Student Accounts Coordinator

Job Title

This position offers a variety of student-focused assistance in a supportive, cooperative, and fast-paced setting. The successful candidate will possess a high level of attention to detail, excellent organizational skills, and the ability to effectively and courteously communicate with a broad range of customers. This role supports the day-to-day operations of the Bursar's office and student accounts functions.

Essential Job Duties

• Coordinate a variety of special programs supported by UNA such as MOU's, partnerships, and initiatives including associated eligibility determinations, awarding, and reporting;
• Responsible for oversight and collections of delinquent accounts receivable accounts;
• Responsible for TouchNet Marketplace including building of store fronts, adding merchandise for various departments, reporting, and training departmental/office/campus users as necessary;
• Respond by phone, email, or in person to inquiries from students, parents, administrators, faculty, or staff regarding student account detail within FERPA regulations;
• Advise customers concerning financial aid status, payments, deadlines, and existing balances;
• Process receipts, including cash, checks, and credit card payments for both student accounts and office/departmental accounts;
• Serve as a departmental representative at ROAR as a counselor to parents and students;
• Perform all other duties as assigned.

ADDITIONAL DUTIES: To be determined.

Minimum Qualifications

• High school diploma/equivalent is required;
• Bachelor's degree OR a minimum of three years of directly-related experience is required;
• Higher education work experience is preferred;
• Collections experience, preferred;
• Experience in a financial institution or clerical accounting experience, preferred;
• Prior cash handling experience, including balancing and reconciling, preferred.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS: None

Special Instructions to Applicants

Applicants must upload a resume at the time of application as well as provide contact information for at least three professional references. For questions, please email View email address on click.appcast.io or call View phone number on click.appcast.io and select option #2. Selecting an option other than #2 will result in a delayed response.

UNA is an equal opportunity employer. We seek a wide range of applicants for our positions so that our core values will be affirmed.