Senior UX Researcher — Voice of Customer Platform
Socket.dev
Amazon is seeking a Senior UX Researcher to re-imagine the Voice of Customer tools, analyzing feedback and driving proactive solutions at scale. You will plan and execute a research roadmap, translating complex data into clear narratives for product, design, and leadership, in a fast-paced, startup-like environment. You will conduct generative and evaluative research, collaborate with cross-functional teams, and own a research roadmap from concept to launch, delivering insights that improve #J-18808-Ljbffr Socket.dev
$152.2k - $205.9k
As AWS customers shift from console-based building to AI-augmented and... .... You will lead research that shapes agentic products... ...impact at scale.We are seeking a UX Researcher with deep experience... ...unified customer lifecycle data platform and customer intelligence system...PlatformCustomerSeniorFlexible hoursShift work$152.2k - $205.9k
...Amazon we strive to be Earth's most customer-centric company - which starts... ...Service (CS). We are seeking a Senior UX Researcher to re-imagine Amazon's suite of Voice of Customer products (VoC),... ...service defects, making it a crucial platform for improving customer...PlatformCustomerSeniorWork experience placementRemote workWorldwideFlexible hours$137.8k - $186.4k
...harness.We're looking for a Senior UX Designer to help shape... ..., serving as the voice of the developer with... ...conduct and synthesize research to build rich mental... ...features across the Kiro platform (IDE, CLI, Web, Mobile... ...design rationale and customer advocacy- Mentor...PlatformCustomerSeniorFlexible hours$181.1k - $245k
...and growth. This role builds the research function that makes it possible.Amazon's senior leaders have outsized... ...you will establish the cross-org Voice of the Customer function responsible for making... ...qualifications* 10+ years of conducting UX research on products and...CustomerSeniorFlexible hours- ...and investing in the platform foundations to enable... ...THIS ROLE We're hiring Senior and Staff Product... ...product instincts, deep customer obsession, and real fluency... ...PMs, engineers, and researchers, and own the outcomes... ...re the primary design voice on your team. Prototype...PlatformCustomerSeniorFull time
- ...vibrant ensemble of customer advocates, product... ..., and user researchers working together on... ...experience, cross-platform communication, personalized... ...engagement.As a senior member of the team... ....Partner with our UX Research team to... ..., championing the voice of our users.Take...PlatformCustomerSeniorFull timeWork at officeLocal areaImmediate start2 days per week
$147.4k - $163.8k
...with our end-to-end platform that empowers... ...’re looking for a Senior Product Designer to... ...visual artifacts like customer journeys, user... ...experiences.Prototyping & Research: Support usability... ...multimodal and voice) and facilitating... ..., and scalable UX patterns.Experience...PlatformCustomerSeniorMinimum wageFlexible hours$200k - $255k
...we're looking forWe're hiring senior/staff, product-minded full-... ...engineers to build Supio's agentic platform — applied AI at the core, in... ...stack, from the interfaces customers touch to the services behind... ...capabilities spanning voice calling & transcription, medical...PlatformCustomerSeniorWork at office$167.4k - $226.5k
DescriptionWe are seeking a Senior UX Researcher to help shape the future of AI-native business applications at AWS. In this role, you will lead... ...research across a product area, helping teams understand customer needs, evaluate emerging concepts, and improve live experiences...CustomerSeniorWork experience placementLocal areaRemote workFlexible hours$206k - $296.7k
...data teams.We're looking for a Senior Developer Relations leader to... ...shifts, developer behavior, customer demand, and Snowflake... ...Developer landscape and be the voice of the developer internally.Set... ...Snowflake or other cloud data platforms.Familiarity with the Snowflake...PlatformCustomerSeniorShift work$200k - $270k
...unlock the power of AI. As a Senior Forward Deployed Engineer, Applied... ...to our most strategic customers. You will own the end-to-end... ...serve as the senior technical voice at the intersection of product... ...the future of Snowflake's AI platform.Drive Compounding Outcomes: Identify...PlatformCustomerSenior$152k - $190k
...delivered on our promise to customers sending money globally, providing... ...Manager to lead a critical platform mandate: re-architecting our... ...like WhatsApp, ChatGPT, and voice.In this role, you will facilitate... ....Build alignment among senior leadership on technical approaches...PlatformCustomerSeniorFull timeWork at officeWorldwideFlexible hours3 days per week$156.71k - $209.38k
...reach a broader audience, garner customer interest, and generate... ...promotional tools, including various platform products, in-person events,... ...to date on the latest market research on various retail and e-... ...committed to celebrating our diverse voices and to creating an...PlatformCustomerSeniorFull timeWork experience placement$165k - $200k
...hardware-enabled SaaS platform uses proprietary overhead... ...dialogue—everyone's voice matters. Balanced Lives... ...JOB Radar is hiring a Senior Systems Engineer with... ...ensure high quality for all customer deliveries. You will... ...time of posting. Research has shown that women &...PlatformCustomerSeniorFlexible hours$224k - $356.5k
...and strategic technology sales Senior Account Manager to manage and... ...to production in customer data centers? As part of the... ...solutions for deploymentAct as voice of the customer - providing feedback... ...NVIDIA's accelerated computing platform across hardware (Networking,...PlatformCustomerSeniorFull time- ...core leader, driving value for customers, guiding successful launches,... ...for acting as the voice of the customer and developing... ...discovery efforts and market research to uncover customer solutions... ...across borders, industries, and platforms. Operating in over 160 countries...PlatformCustomerSeniorWork at office
$197k - $260k
...safe, useful, and human again.Voice is the most human form of... ...need for a consistent growth platform that every product team can operate... ...funnels, and iterate on customer-facing surfaces. That means owning... ...s working.This role requires senior, hands-on growth experience....PlatformCustomerSeniorWork from homeWorldwideFlexible hours$90k - $120k
...Senior Tax Analyst Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue,... ...communications by bringing voice, SMS, WhatsApp, and AI together... ...schedules Monitor and research changes in tax law and...PlatformCustomerSeniorWorldwide- ...most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global... ...ideas, fresh perspectives, and passionate voices our teams bring to everything we do....PlatformCustomerSeniorTemporary work
$182k - $273k
...evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7... ....Bridge Engineering Logic and Customer Impact: Serve as the primary technical voice connecting Product Management and... ..., and digital demonstrations for senior technical decision-makers. We'll...PlatformCustomerSeniorWork at officeFlexible hours$93.9k - $154.2k
...Senior Data EngineerEXL is hiring a Senior Data Engineer to join a strategic AI / ML platform engagement with a leading specialty retailer. This... ...pipelines that feed real-time customer event data into machine... ...comfortable being the senior IC voice in design conversations...PlatformCustomerSeniorH1bRemote work3 days per week- ...Senior Frontend Engineer \\ \ Location: \\ Seattle... ...mission\-critical enterprise platform used daily by cities,... ...to translate customer needs into delightful,... ...the most senior frontend voice in the room while remaining... ...ready to own the entire UX platform of a growing,...PlatformCustomerSeniorFull timeWork experience placement
$118k - $176k
...services.We are looking for a Senior Specialist, SMC Marketing to... ...Inc’s global Small and Medium Customers (SMC) organization. This role... ...enablement materials, on-platform notifications, email and Snap... ...team of diverse backgrounds and voices working together will enable...PlatformCustomerSeniorFull timeLive inWork at officeLocal area$133.5k - $194k
...trusted, useful, and effective.Voice remains one of the most... ...businesses communicate with their customers, but the value of a call depends... ...segmentsWebsite Architecture & Platform EvolutionLead migration from... ...performance benchmarksChampion UX, messaging clarity, and accessibility...PlatformCustomerSenior$156k - $195k
...delivered on our promise to customers sending money globally... ...integrations with platforms like Claude. Your goal... ...more intuitive. As Senior Product Manager for Conversational... ...and quantitative research, journey analytics,... ...—such as chat, voice, vision, RCS, embedded...PlatformCustomerSeniorFull timeWork at officeLocal areaWorldwideFlexible hours$141.54k - $198.36k
...for buyer journey improvements for the platform.Conduct market research to understand user needs, pain points... ...functional teams (including product, UX, content, operations, marketing, or... ...committed to celebrating our diverse voices and to creating an environment that reflects...PlatformCustomerSeniorFull timeWork experience placement$200k - $275k
...’s most strategic enterprise customers as their dedicated technical... ...sit alongside their identity, platform, and security engineering teams... ...customer’s trusted technical voice on agent security. Sit in... ...engineers on the patterns.Engage senior leadership. Brief the CISO,...PlatformCustomerSeniorLocal areaWorldwideFlexible hoursShift work$137.3k - $257.4k
...business groups on technology and operational platforms, as well as the construction and... ...TEG provides users with a full range of customer services. As the operator of the largest... ...employer, we firmly believe that diverse voices fuel our innovation and allow us to better...PlatformCustomerSeniorFull timeRelocation package$82.7k - $140k
...satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic... ...correct channels to ensure Amazon's decisions consider the Voice of the Customer• Optimize cross-team processes that improve...PlatformCustomerSeniorFlexible hours$150.1k - $227k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action... ...customer experienceRepresent the voice of the customer to stakeholders across the... ...60, CRM, or similar enterprise software platforms preferredPassion for technology and innovationStrong...PlatformCustomerSeniorFull timeWork at office
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