Help Desk Supervisor

The North Syracuse Central School District is seeking applicants to fill the position of Help Desk Supervisor at the Administrative Office Building. Projected start date - 7/6/26 This will be a provisional Civil Service appointment. Location: North Syracuse Central School District - District Office Position Type: Full-Time, 12-Month Projected Start: July 6, 2026 Salary Range: $68,000 – $78,000 (Based On Experience/Union Contract) Position Summary North Syracuse Central School District is seeking a highly organized and leadership‑driven Help Desk Supervisor to lead our front‑line technical support team. You will be the direct supervisor for our building‑level Technology Teaching Assistants (TAs) as well as manage our district‑wide hardware lifecycle and inventory. This is a hands‑on, working supervisor role designed for a leader who can balance high‑level personnel management with active technical troubleshooting. Key Responsibilities 1. Staff Leadership & Supervision Direct Oversight: Manage, schedule, and evaluate the performance of TAs assigned to each district building. Mentorship: Act as the primary escalation point for TAs, providing technical guidance and ensuring professional growth. Workflow Coordination: Monitor and assign tickets via Manage Engine: Service Desk Plus ticketing system, ensuring timely resolution and high levels of end‑user satisfaction for teachers and staff. 2. Inventory & Lifecycle Management Asset Tracking: Maintain a comprehensive and accurate inventory of all district hardware (Chromebooks, laptops, interactive displays, peripherals). Lifecycle Planning: Develop and execute multi‑year replacement cycles to ensure classroom technology remains current and functional. Procurement & Excess: Manage the intake of new equipment and the legal 'excessing' and disposal of obsolete hardware in compliance with NYS regulations. Budget Alignment: Map future equipment needs to assist the Director of Technology in annual budget forecasting. 3. Technical Operations Conduct follow‑up evaluations to ensure incident resolution meets district standards. Manage help desk ticket queues troubleshooting issues to help support Technology TAs, and systems used by faculty and staff. Assist in the development of 'Knowledge Base' materials and self‑service aides for staff and students. Minimum Qualifications Option A: Bachelor’s Degree in Computer Science (or closely related field) AND one (1) year of professional‑level work experience in a supervisory capacity in a Help Desk or user support environment. Option B: Associate’s Degree in Computer Science (or related field) AND three (3) years of professional‑level work experience, including one (1) year in a supervisory capacity in a Help Desk or user support environment. Option C: Five (5) years of professional‑level work experience in a Help Desk/User Support environment, including one (1) year in a supervisory capacity in a Help Desk or user support environment. Preferred Skills Proven experience managing 1:1 device deployments (specifically Google/Chromebook environments). Familiarity with Information Technology Infrastructure Library Service Lifecycle and process mapping. Strong interpersonal skills and the ability to 'translate' technical concepts for non‑technical instructional staff. #J-18808-Ljbffr