Housekeeping Houseperson

Job Description You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive. You are entrusted with the responsibility of ensuring the best possible experience for your guests at all times. The Houseperson assists with the cleanliness and overall presentation of the public areas and assists Housekeepers in the cleaning and stocking of all guest rooms and maintenance of guest floor storage areas. Deliver and collect items from guest rooms as requested. What you will be doing: Consistently offers outgoing, professional and engaging service Consistently offer professional, friendly and engaging service Establish and maintain effective working relationships with co‑workers and supervisors Manage the movement of products/equipment/materials in and/or out of main housekeeping supply rooms Delivering and retrieving items to and from the guest rooms Assisting Supervisor in completion of special requests or misc. projects Clean and keep orderly, all assigned public areas Complete tasks in a timely manner with minimal supervision Sign in and out master keys, radios/mobile electronics daily Be familiar with Hotel’s technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction Return and properly tag all lost and found articles in the Housekeeping Office Follow all departmental policies and procedures and service standards Report necessary maintenance items Adhere to local and externally relevant health and safety laws and policies Familiarity with Safety Data Sheets (SDS) Follow all safety and sanitation policies Performs other related duties as assigned What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH Complimentary Employee Parking or Public Transportation Hourly Rate $32.75 (Break‑In Rate applicable for New Hires as per CBA) Schedule based on Seniority and Business Needs Qualifications Ability to lift, carry and transport relatively heavy equipment Has a friendly, positive attitude Stays calm under pressure, with an ability to problem solve in a fast‑paced environment Good communicational skills Previous experience in a fast‑paced and active environment preferred Basic knowledge of technology use (computer, device, radios) Some high school education Previous Customer Service experience an asset Previous Cleaning or janitorial experience an asset Ability to follow instruction, work with others and work independently Ability to communicate fluently with our guests Ability to work cohesively with fellow colleagues as part of a team with minimum supervision Strong interpersonal and problem solving abilities Integrity and works well when Supervisors are not present Ability to manage own time efficiently Ability to safely handle heavy equipment and machinery Able to work safely with a variety of cleaning supplies Able to use basic cleaning equipment Familiarity with Safety Data Sheets (SDS) Highly responsible and reliable Fluent in spoken English, some written English Spoken and written Spanish is beneficial but not required Visa Requirements Must provide proof of eligibility to be employed in the United States of America. Diversity & Inclusion Commitment We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization. Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D #J-18808-Ljbffr Accor Hotels