Founding Technical Account Manager

Reports to: CEO Contract: Full-time, permanent About the role StudyStash is looking for a Technical Account Manager to own and grow relationships with our university partners in the US. You'll be the day-to-day point of contact for growing a portfolio of up to 20 institutions, working across a wide range of stakeholders, from IT teams to leadership teams such as Provosts / Deans. This is a relationship-first, technically fluent role: you'll need to be equally comfortable discussing an LTI 1.3 integration with an IT lead and presenting student usage data to a Dean of a University School. What you'll do Own the end-to-end relationship for a portfolio of up to 20 university accounts, acting as the primary point of contact post-sale Lead onboarding and implementation for new institutions, coordinating with university IT teams on SSO configuration and LTI/system integrations Engage academic stakeholders — from module leads and Heads of Department through to Deans and senior leadership to demonstrate value, share usage/outcome data, and secure buy-in Track account health, usage data, and engagement metrics; proactively flag at-risk accounts and build renewal/expansion plans Manage your account portfolio and project work, keeping accurate records of account status, action items, and stakeholder contacts Run regular check-ins, quarterly pilot reviews, and renewal conversations with each institution Design and write compelling case studies and presentations for College leaders Gather customer feedback and act as the voice of the customer internally, feeding into product and sales teams Identify expansion opportunities within existing accounts (e.g. additional faculties, departments, or modules) What we're looking for Experience in a SaaS account management in Higher Education EdTech Comfortable holding technical conversations (SSO, SAML basics, LTI, system integrations) without needing to be an engineer. This will require enough fluency to translate between IT teams and your own product/technical colleagues Experience working with or selling into universities or the broader HE sector Familiarity with VLEs such as Canvas or Moodle is an advantage Confident communicating with senior stakeholders (Dean / Provost / VPs) as well as day-to-day operational contacts Highly organised Strong written and verbal communication skills; comfortable presenting data and outcomes to non-technical audiences A proactive, relationship-driven approach - you see yourself as an advocate for the customer, not just a support contact Based within commuting distance of the Bay Area What we offer Competitive salary $70k-$80k Renewal / expansion commission structure 80/20The opportunity to work directly with the CEO of a fast-growing, AI first mission-driven EdTech start-up #J-18808-Ljbffr