Founding Enterprise Account Manager

About the Role Join a venture-backed voice AI software startup as its first Enterprise Account Manager, reporting to the COO. You will own relationships and revenue growth across existing enterprise customers, with a renewals-first focus and no new-logo sales responsibilities for now. What You'll Do Manage post-launch relationships with enterprise buyers and program owners from production launch through renewal. Forecast, negotiate, and close renewals while identifying opportunities to expand accounts and grow net revenue retention. Partner with Account Executives, Customer Success Managers, and Customer Success Engineers on account plans and renewal transitions. Use usage data and adoption dashboards to build customer business cases for moving from pilots to production and expanding use cases across teams. Lead executive business reviews and bring product or engineering blockers forward with their potential revenue impact. Help establish the enterprise account management function and its operating practices. What We're Looking For Two to seven years of experience in enterprise account management or customer success at a B2B software company. Direct ownership of renewal and expansion targets across a double-digit portfolio of enterprise accounts, generally with 2,000 or more employees, or a portfolio of approximately $3 million to $4 million ARR. A record of closing renewals and growing accounts, with revenue results you can discuss. Experience navigating multi-stakeholder commercial conversations with senior and executive buyers; this role includes customer success work beyond support or onboarding. Familiarity with CRM systems, usage analytics, APIs, and ideally consumption-based pricing, AI, LLMs, or voice AI. Experience in call center-heavy industries or a technical background is a plus. Comfort working on-site in a fast-paced startup environment with an intensive 996 schedule. Compensation & Benefits Base salary is $180,000 to $220,000 annually, plus equity with four-year vesting and a one-year cliff. The commission structure is still being finalized. Visa sponsorship is available. Location On-site in Redwood City, California, United States. #J-18808-Ljbffr True Talent Solutions Partners