Pool Supervisor

Pool Supervisor

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests memories that will last a lifetime! We don't do this as individuals, but as a passionate team that cares about making a difference in our guests' lives. We endeavor to be a highly effective, lean, and fast-moving organization. The Pool Supervisor (age 18+) is responsible for leading the daily directives of our aquatic facilities. This is a seasonal, full-time position and reports to the Assistant General Manager.

Duties & Responsibilities

• Administrative Duties
  • Train staff on policies
  • Complete required reports on a timely basis
  • Assist with scheduling staff, monitoring payroll, and maintaining compliance with labor budget
  • Participates in the recruitment process and selection of talent for the department
• Daily Duties
  • Maintains constant surveillance of guests in the facility; acts immediately and appropriately to secure the safety of guests in the event of an emergency
  • Ensures the safety of patrons of an aquatic facility by preventing and responding to emergencies
  • Performs various maintenance duties as directed to maintain a clean and safe facility
  • Comply with all aquatic facility rules
• Other Essential Duties
  • Collaborate with park and home office departments
  • Respond to guest inquiries using the company's service recovery guidelines
  • Utilize and learn reservation system for daily planning
  • Present professional appearance and attitude at all times, and maintains a high standard of customer service
  • Required to perform the same tasks as the individuals they supervise
  • Participate in other projects and activities as assigned

Education/Training/Experience

• Experience in customer service and hospitality preferred

Qualifications/Requirements

• Basic computer skills
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and prioritize in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Maintain composure under pressure
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

Essential Physical Demands

• Able to move up to 100 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the pool area
• Able to perform strenuous physical tasks necessary for a water rescue
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Use arms and hands to reach, lift, and operate life-saving equipment
• Constant exposure to outside weather conditions
• Able to continuously scan all areas of the pool with a clear vision
• Able to adequately hear noises and distinguish distress signals
• Able to communicate verbally, including projecting the voice across distance in every day and loud situations

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.