Member Services Representative, AACU Mortgage Servicing

Member Services Representative

Job Purpose: Responsible for providing cross functional support in the Mortgage Servicing department.

Principal Duties and Responsibilities:

• Set-up new loans in the FICS servicing system
• Handle property tax/insurance policy issues and provide service to members' questions regarding their property tax or insurance policy
• Track and log legal documents related to mortgage processing
• Prepare and image documents for record retention
• Provide requested payoffs to members, loan officers, and other lenders
• Review account information with members and requests corrections as necessary
• Process legal documents when mortgage is paid in full
• Perform other duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications:

• High school diploma or GED
• Previous customer/member service experience

Preferred Qualifications:

• College degree in relevant field or equivalent relevant industry experience
• Previous experience handling mortgages
• Previous banking or Credit Union experience
• Experience with Episys

Knowledge, Skills & Abilities:

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to demonstrate strong organizational and multi-tasking skills and capacity for attention to detail
• Ability to effectively work with people of varying backgrounds and levels and securing inter- and intra-departmental and external cooperation
• Ability to demonstrate above average interpersonal and communications skills & professional demeanor
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to effectively communicate with all levels both verbally and written
• Ability to maintain satisfactory performance and attendance