In Room Dining Server

Job Description

Job Description

In Room Dining Server

Reports To:

Restaurant F&B Manager

The Place:

Nestled in the heart of SoHo at The Mercer, Sartiano’s combines Italian heritage and fare with a modern fine dining experience.
Sartiano’s was created by prominent lifestyle architect, Scott Sartiano, with culinary direction from three-time James Beard award winner Chef Alfred Portale.

The Cuisine:

Alfred Portale will lead the culinary direction as the Chef managing Partner. The uniquely crafted menu hones in on a specialty to set the tone for the fine dining experience. Building off the foundation of offering specialized meats, Sartiano’s establishes itself as an authentic Italian restaurant.

The In-Room Dining Server will be responsible for providing a clean and pleasant dining experience for guests staying in the hotel.  They will collect and deliver food and beverage orders courteously and efficiently. We are looking for someone available Monday-Thursday 7:00 AM To 12:00 PM.

Responsibilities:

• Order Taking: Answer IRD phone/tablet, take detailed food/drink orders, note allergies/restrictions.
• Delivery: Deliver orders to guest rooms promptly, courteously, and accurately.
• Guest Interaction: Greet guests, answer menu questions, ensure satisfaction.
• Setup & Service: Set up tables/trays according to standards.
• Payment Processing: Record transactions, handle payments using Toast POS systems.
• Coordination: Communicate with the kitchen regarding orders, availability, and special requests.
• Maintenance: Clean work areas, restock supplies, perform opening/closing duties.

Qualifications & Disposition:

• Must have a minimum of 1-year of In room dining experience in luxury hotel environment 
• Must be available to work AM shifts - Monday-Thursday 7:00 Am To 12:00 PM
• Passion for food and beverage operations
• Ability to maintain a positive and professional demeanor at all tines
• Flexible schedule based on the needs of Sartianos, their programming, and peak times
• Ability to understand and follow written and verbal instructions
• Ability to prioritize and work in a fast-paced environment

Benefits: 

• Medical, Dental, Vision insurance
• 401(k) with employer match
• Paid Time Off
• Commuter Benefits
• Daily family meal
• On-going food and beverage education

Physical Demands:

The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

*The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Bond Hospitality and Mercer F&B, LLC (DBA: Sartiano’s) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.