Customer Service Representative 3PL Experience
Css employment group, inc
Job Description
Job Description
Multiple positions open in Southern California:
- Bellflower
- City of Industry
- Walnut
- Ontario
- Fontana
- Rialto
- Redlands
- Perris
The Customer Service Representative with 3PL experience plays a critical role within a cross-functional team, ensuring seamless order processing and communication between customers and warehouse operations. This position involves managing order allocations, generating shipping labels, coordinating routing requests, and maintaining accurate billing. Working primarily within standard business hours with occasional overtime, the representative uses Warehouse Management Systems and shipping software to support logistics and customer service functions effectively.
Responsibilities
- Allocate orders using Warehouse Management Systems (WMS)
- Generate UCC and shipping labels for outbound shipments
- Submit and follow up on routing requests
- Create accurate bills of lading compliant with VICS standards
- Invoice customers for value-added services promptly
- Provide timely updates to customers on order status
- Support CSR Manager(s), team captains, and other team members as needed
- Manage communication and ensure deadlines are met
Required Qualifications
- Minimum of 2 years experience in a 3PL customer service environment
- Knowledge of general warehouse practices
- Experience with routing and vendor compliance for major retailers
- Understanding of Less-Than-Truckload (LTL) versus Truckload (TL) shipping
- Proficiency in small parcel shipping software including FedEx Ship Manager and UPS WorldShip
- Knowledge of VICS bills of lading requirements
- Excellent verbal and written communication skills
- Ability to manage and meet deadlines reliably
Preferred Qualifications
- High school diploma or equivalent
- Familiarity with Warehouse Management Systems (WMS)
- Experience with billing and invoicing processes
- Bilingual in English and Spanish
CSS Employment Group is a national staffing and recruitment organization specializing in providing contract, temporary, and direct hire solutions across various industries. With a strong commitment to client success and employee growth, CSS Employment Group offers a range of services to meet the diverse needs of businesses and job seekers
Company Description
CSS Employment Group is a national staffing and recruitment organization specializing in providing contract, temporary, and direct hire solutions across various industries. With a strong commitment to client success and employee growth, CSS Employment Group offers a range of services to meet the diverse needs of businesses and job seekers
Vacancy posted 11 days ago
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