Member Care Coordinator

We've celebrated over a million pounds lost by our members and have helped thousands of our members with hormone replacement therapy. Boasting 14 high-end offices scattered across California – from Marin to Walnut Creek, and San Francisco to Redwood City, Burlingame, Irvine, and beyond – we are on an expansion quest with exciting plans for more center openings on the horizon. Our team? A dedicated team of Clinicians, Health Coaches, and Member Care Coordinators, each passionately committed to arming our members with the knowledge, personal support, and proven science they need to unlock optimal health. Member Care Coordinator Reports to: Clinician Manager Classification: Part-time, non-exempt Schedule: Tuesday - Thursday, 6:50am - 2:00pm, some later hours required for internal meetings and inventory. Location: San Francisco (Embarcadero Center), CA Responsibilities Vibrant Frontline Presence: Be the welcoming force for members and visitors, ensuring a positive experience from the start. Manage interactions, check‑ins, and appointments with enthusiasm, creating a memorable member journey. Swift Communication Mastery: Respond promptly to a bustling stream of calls, messages, and emails, setting high standards for timely communication. Member Success Advocacy: Guide new members through a seamless onboarding process, infusing excitement into agreement forms, program details, and payment discussions. Foster lasting relationships with members, actively promoting their ongoing success. Administrative Dynamo: Navigate order processing, billing wizardry, and maintain an inventory that’s always ready for action. Logistical Marvel: Command the mail and packages domain, ensuring smooth deliveries and handling, including outgoing shipments. Be a guiding light in new hire setup and training, injecting energy into curriculum review and hands‑on shadowing. Innovative Collaboration: Collaborate with the team, sparking ideas to elevate the member experience. Dive into exciting projects and assignments, showcasing adaptability and a flair for innovation. Qualifications High school diploma required. Bachelor’s or Associates degree in related field preferred. 1-2 years of experience in a customer‑facing role, preferably in a medical or clinical office setting. Proficient in MS Office 365, EHR/EMR systems, and scheduling and billing systems. Exceptional interpersonal, verbal and written communication skills. Excellent multi‑tasking skills. Ability to efficiently perform job duties in a fast‑paced work environment with zero to few errors. High level of ownership, accountability and initiative. Flexible with a team‑player mentality. Ability to work collaboratively and efficiently in an intimate clinical setting. Benefits Opportunity for Growth: Collaborate with a passionate team to scale a best‑in‑class medical weight management, health, and wellness program nationally. Competitive Compensation: Enjoy competitive pay reflecting your skills and contributions. Comprehensive Benefits: Access medical, dental, and vision benefits with eligibility at 25+ hours a week. Financial Security: Participate in a 401(k) plan with a company match, promoting long‑term financial well‑being. Time Off: Benefit from accrued paid time off to maintain a healthy work‑life balance. Wellness Support: Receive 4 annual paid wellness days to prioritize your health. Access free JSMD services (Weight Loss and Bio‑identical Hormone Therapy). Enjoy discounted JSMD Products (e.g., Vitamin Therapy, supplements, etc.). Ready to make a difference? Apply now and jumpstart your career with us! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive environment for all employees. The pay range for this role is: 27 - 30 USD per hour (Embarcadero Center) #J-18808-Ljbffr