Program Manager Senior (D&S Transformation)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Program Manager, you will focus on the management, execution, and delivery of large-scale programs consisting of multiple projects (multi-year, large cost, and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the Lines of Business strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope, and overall program benefits. Supports cross-functional teams in the development and execution of change plans in accordance with USAA's change methodology or industry best practices.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Define and maintain program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.

• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.

• Facilitate meetings with executive management and project / program sponsors to define solutions and delivery.

• Prepare reports that provide stakeholders and management with status updates to include identifying risks or issues.

• Perform analyses, root cause identification and development and recommendation of key work products.

• Negotiate agreements, settle disputes equitably and diffuses situations.

• Negotiate program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.

• Adhere to EPMO processes, procedures, controls, standards, tools, and templates (as required).

• Adhere to governance rigor required for work efforts.

• Drive the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology. ​

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• Minimum 6 years’ project and / or program management experience, including experience defining a new program and/or managing large-scale projects.

• Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans.

• Proficient knowledge of program efforts management tools and methodologies.

• Understanding and demonstrated application of risk management policies and procedures.

• Knowledge of program management methodology and techniques; program performance evaluation and change management principles.

• Experience maintaining and reporting on work effort(s) budgets / methodologies.

• Proficient experience in USAA's change management methodology or similar industry change management methodology.

• Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals. ​

What sets you apart:

• Experience in change management and/or PROSCI certification.

• Experience driving change in large scale transformation initiatives

• Contact center experience.

• Strong ability to translate strategy into execution, including defining plans, monitoring progress, and driving outcomes.

• Strong written and verbal communication skills, with the ability to influence and partner effectively with senior leaders and executives.

• Significant experience (3+ yrs) working in highly matrixed environments and collaborating across multiple functions and workstreams.

Compensation range: The salary range for this position is: $103,450.00- $197,730.00

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection ( here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.