Sr. Program Manager, Generative AI

Senior Program Manager, Generative AI

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose The Senior Program Manager, Generative AI is responsible for driving Early Warning's rollout and adoption of Generative AI tools. Creates a seamless flow from design, launch, and manages a strategic GenAI enablement program tailored for the needs of a highly regulated industry. This role is responsible for coordinating cross-functional efforts, ensuring governance and compliance, and delivering measurable outcomes aligned with business value.

Essential Functions

• Deeply understands how GenAI tools are used and successfully implements while applying program management excellence to create realistic, integrated, and comprehensive plans.
• Implements and manages the GenAI Program Management, including defining KPI's, milestones, and reporting cadences.
• Coordinates across legal, compliance, IT, data governance, and business teams to ensure responsible AI deployment.
• Oversees vendor evaluation, procurement, and onboarding of GenAI technologies.
• Drives cross-functional collaboration and communication to ensure alignment and adoption of GenAI technologies.
• Develops training plans, communications, and enablement materials to support enterprise literacy and usage.
• Owns the communication of program progress updates with executive leadership and department heads for reporting and feedback loops.
• Builds and maintains dashboards and status reports for executive and operational audiences.
• Manages budgets, resourcing, and vendor deliverables across program workstreams.
• Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a bachelor's degree in business, Program Management and/or Computer Science, or related field.
• Minimum of 10 or more years of experience in program or project management roles, ideally within data, analytics, AI/ML, or technology transformation initiatives.
• Proven experience working in a highly regulated industry.
• Demonstrated program management excellence in business and technical environments, ability to manage enterprise-scale programs with technical, legal, and organizational complexity.
• Strong familiarity with Generative AI or broader data/ML lifecycle management
• Proven track record of delivering high-visibility initiatives with the ability to thrive in ambiguity and scale programs from 0 to 1.
• Possess excellent analytical and problem-solving abilities, able to deal effectively with ambiguity and change.
• Highly engaged, self-starter with excellent written/verbal communication skills and the ability to balance achieving business results, fostering collaboration, and influencing business strategies.
• Drug screen and background check.

Preferred Qualifications

• PMP, PgMP, or similar certification preferred; experience with Agile/Hybrid delivery methodologies.
• Passion for AI innovation with a pragmatic approach to compliance and risk.
• Bias for action with strong analytical and problem-solving skills.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The base pay scale for this position in: New York, NY/ San Francisco, CA in USD per year is: $173,000 - $200,000. Additionally, candidates are eligible for a discretionary incentive plan and benefits. This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.