Welcome Center Specialist

Welcome Center Specialist The position of Welcome Center Specialist is for the purpose of welcoming families, students, and community members to the Bellevue School Community. The Bellevue School District is committed to a diverse workforce representative of our students, one that embraces and models cultural competency as an international community. Duties and Responsibilities: Welcomes families and students by serving as the initial contact for district services, including enrollment, special education, language acquisition services, transportation, family and student resources, and technology support. Creates a sense of belonging for families, students, and staff within the Welcome Center. Assists families with the registration process and responds to the needs of families and students. Collaborates with other departments and employees within the District. Acts as a bridge between families and district departments, ensuring effective communication and timely and effective resolution of any concerns. Provides backup assistance to the Welcome Center as needed, including greeting customers and answering phones. Collaborates with school-based staff to ensure engagement with schools and families is respectful and welcoming to students and families. Maintains records of family interactions and follows up to ensure a high standard of service is consistently provided. Serves as a member of the Welcome Center team for the District. Performs other job-related duties as assigned. Reporting Relationships: Reports directly to and is supervised by the Director of Welcome Center and Community Outreach or designee. Education and Experience: Required: High school diploma or equivalent. Experience in customer service, community outreach, or related field. Preferred: Bilingual or multilingual. Associate's degree or equivalent. Previous experience in an educational setting our school district. Allowable substitutions: Work experience may substitute for education requirement on a year for year basis Licensing Requirements: None Knowledge: Knowledge of customer services principles Knowledge of state and federal laws and regulations relating to enrollment policies and procedures Knowledge of state and federal laws and regulations relating to student privacy Demonstrates understanding of the Bellevue communities Knowledge of District schools and departments for dissemination to families, students, and the community Knowledge of District techniques and principles relating to the processing and handling of confidential information Knowledge of word processing and spreadsheet software applications Knowledge of computer operation and ability to learn specific software programs such as Excel Skills: Ability to navigate work in a busy, public-facing environment, in-person, and through technology, including high volumes of written/electronic communication Possesses strong interpersonal skills, including ability to collaborate with others Skill in communicating (oral and written) technical information to non-technical audiences Skill in analyzing and evaluating data to determine compliance with enrollment requirements Skill in problem solving techniques and principles in order to resolve conflict The ability to meet externally imposed and inflexible deadlines Ability to maintain confidentiality Skill in keeping accurate records and preparing reports Organizational skills are necessary to work priorities and meet deadlines Critical thinking skills are necessary to identify and recommend the appropriate action(s) to resolve various issues The ability to work independently with minimal direction and guidance and establish work priorities The ability to work on a number of tasks simultaneously Demonstrates multicultural sensitivity with the ability to effectively and collaboratively work with diverse populations Ability to perform all duties in accordance with applicable Board policies, district, and legal requirements Ability to meet and maintain punctuality and attendance expectations Physical Requirements: Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, talking, hearing, seeing, and repetitive motions. Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time. Incumbents may be subjected to moving mechanical parts, odors, chemicals, extreme temperatures, inadequate lighting, workspace restrictions, and intense noises. Conditions of Employment: CTSA Grade 2 ($ 66,490 to 69,990 annual salary non-exempt), starting at $ 66,490 for 40 hours per week, for a 260-day annual assignment. Medical, dental, vision, long-term disability, and life-insurance eligibility is based upon 630 hours worked within a school year. Retirement provided through Washington State Department of Retirement Systems. Other benefits include vacation and paid holidays. Note: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. Verification of identity and authorization to work in the United States must be completed. The District does not currently provide visa sponsorship. All offers of employment are contingent upon satisfactory results of background checks with prior employers/professional references; satisfactory outcome of a criminal history background check (includes fingerprinting); satisfactory outcome of sexual misconduct information from prior school district employers; and approval by the Bellevue School Board. Notice of Non-Discrimination: Bellevue School District does not discriminate in any programs or activities on the basis of sex, race, ethnicity, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation, gender expression, gender identity, homelessness, immigration or citizenship status, the presence of any sensory, mental, or physical disability, neurodivergence, or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts of America and other designated youth groups. Civil Rights Compliance Coordinator Title IX Compliance Coordinator Gender-Inclusive Schools Compliance Coordinator Name: Nancy Pham, Director of Compliance and Legal Affairs Address: 12111 NE 1st Street, Bellevue, WA 98005 Telephone Number: View phone number on click.appcast.io Email: View email address on click.appcast.io Section 504/ADA Coordinator Name: Kerince Bowen, Director of Counseling Address: 12111 NE 1st Street, Bellevue, WA 98005 Telephone Number: View phone number on click.appcast.io Email: View email address on click.appcast.io Members of the public with disabilities who have specific concerns about the effectiveness of the District's communications to them should contact Janine Thorn, Chief Communications and Engagement Officer, at View phone number on click.appcast.io or View email address on click.appcast.io.