Dispatcher and Customer Service Representative

Dispatcher and Customer Service Representative

Aspen Waste Systems of Minnesota, Inc. is a privately-owned, growing company providing waste and recycling collection services for commercial and residential customers in the Minneapolis/St Paul metropolitan area.

Aspen Waste Systems of Minnesota is currently accepting applications from career-minded individuals to join our administrative team as a Dispatcher/Customer Service Representative. This position offers qualified candidates the opportunity to join a dedicated staff that performs important work processes for Aspen's Minnesota hauling operation.

Wage range: $25.00/hour - $30.00/hour

Job Tasks and Responsibilities

• Handles a large volume of incoming calls and addresses the customer inquiry in an efficient and professional manner.
• Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
• Documents customer inquiries accurately and in a timely manner.
• Performs customer account maintenance as required.
• Assigns routes and service tickets to appropriate Drivers throughout the day and for the next day; close service tickets each day.
• Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other service issues.
• Troubleshoots and resolves potential issues before they result in service issues.
• Ensures same-day service on missed pick-ups by coordinating Driver movement in the field.
• Other duties as required.

Required Qualifications

• High School Diploma required. Post secondary education preferred.
• Excellent telephone skills
• Proficient in the use of a PC with the ability to learn unique software applications
• Ability to recognize problems and resolve them successfully
• Ability to multi-task with conflicting requirements and deadlines
• Strong problem-solving skills
• Ability to think independently and handle customer inquiries efficiently and professionally
• A knack for learning quickly on the job
• Successful experience in the service industry with a passion for building customer loyalty is strongly preferred

Aspen Offers

• Competitive Wages
• Great work environment with dedicated team members
• Opportunity to join a locally managed, family-owned company
• Paid Time off
• Health, Dental and Vision Insurance
• 401(K) retirement savings with a generous company match

This position is ideal for an individual who wants to join a dedicated team and make a meaningful contribution to a highly successful business.

Aspen Waste Systems of Minnesota, Inc. is an Equal Opportunity Employer.