Event Captain

Job Description

Job Description

About us:***Winner of Richmond 2026 Top Workplaces Award***Groovin' Gourmets is the catering division of Trolley Hospitality Companies, a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. We specialize in delivering fresh, chef-crafted meals and seamless service for corporate functions, weddings, and social events of all sizes.Our commitment to quality extends beyond the food--we believe our success starts with our people. Driven by a shared purpose of delivering happiness to our customers, community, and team, we focus on fostering a supportive and positive workplace where everyone's contributions are valued. We hope you will join us!Our Values - The Trolley Way:No excusesDo the right thingCan-do attitudeAlways growingHelp first--be the solutionTransparency and honesty--no BSPlease visit our website at to learn more!About you:Providing excellent customer service brings you joy.You are naturally able to build a good rapport with guests.You don't get flustered when there are multiple problems to be solved.You are able to pivot when there's something urgent and then pick up right where you left off.Attention to detail is your superpower.You are energized by making the schedule run like clockwork.You can visualize how to organize process for best efficiency.You are known for having exceptional problem-solving skills.You have experience with and enjoy nurturing and managing teams.You love to help others be successful.You are an experienced server who wants more variety and responsibility.Event Captain Expectations:Responsible for the safe transport of food, drinks, and equipment to event venue.Manage all aspects of the event including set-up, serving meals and beverages, and take-down.Carry out the Sales Event Coordinator's plan for the event and be able to adapt to different venues when determining how to set up and organize service flow.Lead a team of co-captains, servers, and bartenders.Maintain good communication with the event host. Be resourceful and proactive in dealing with issues that may arise.Create an environment that supports and develops the members of your team.Be able to work flexible hours, including nights and weekends.Event Captain Skills and Experience:1-2 years of catering or banquet service experienceExperience leading a team, whether in food service or other industryExcellent communication ability, both verbal and writtenPositive and empowering interpersonal skillsPhysical stamina to work long hours (must be able to lift 50 pounds)Covid-19 vaccination preferredEvent Captain Benefits:$24-26/hr + tipsDiscounts at all Trolley House Hospitality companies including catering services and vending items in our warehousePart-time employees who work at least 1,000 hours a year are eligible for 401k matching after the first yearFlexible scheduling-perfect for someone looking for a second job!