Receptionist

Job Description

Job Description

Community Rehabilitation Center (CRC) is seeking a professional, dependable, and organized Receptionist to join our team.

The Receptionist serves as the first point of contact for clients, visitors, and callers and provides essential front-office support. This position will also assist with client intakes and serve as backup to the Medical Records Scheduler.

Key Responsibilities:

• Greet and assist clients, visitors, and guests in a professional and welcoming manner.
• Answer, screen, and route incoming telephone calls.
• Assist with new client intakes , including collecting required information and documentation.
• Schedule and confirm client appointments.
• Maintain accurate appointment and scheduling information.
• Contact clients regarding appointments, changes, and required information.
• Serve as backup to the Medical Records Scheduler when needed.
• Assist with medical records requests, filing, scanning, uploading, and retrieval of documentation.
• Perform data entry and maintain accurate client information.
• Receive and route documents, mail, and correspondence.
• Maintain an organized and professional reception area.
• Protect client confidentiality and follow HIPAA and CRC privacy requirements.
• Provide general clerical and administrative support.
• Assist staff and departments with front-office needs.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Previous receptionist or administrative experience preferred.
• Healthcare or behavioral health office experience preferred.
• Experience with client/patient intake and scheduling is a plus.
• Strong computer and data-entry skills.
• Excellent communication and customer-service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage competing priorities.
• Dependable, punctual, professional, and compassionate.
• Ability to maintain confidentiality when handling sensitive client information.