Customer Support Specialist II

Customer Service Specialist

The Customer Service Specialist is an essential member of the Customer Success team. The Customer Service Specialist role is responsible for providing phone and technical support to all NEOGOV customers. This role also communicates and collaborates with other NEOGOV departments and team members to ensure high quality, easy-to-use execution of the support processes to achieve high levels of customer satisfaction.

This posting is for an existing vacancy.

What You Will Do

• Executing support, training, and best practice coaching for all customers.
• Replicating reported issues in a test environment.
• Studying product tutorials and documentation prior to each enhancement release.
• Executing daily customer support operations including, but not limited to, responding to questions and following up on reported issues.

Who You Are

• Engaged team player
• Interpersonal communicator
• Empathetic problem-solver
• Authentic and passionate about quality service
• Technically savvy

• 1+ years of experience in a training/implementation/technical support role, with preference given to solid experience within HR/HRIS systems
• Previous working experience with technical support and/or SaaS products
• Solid decision-making and analytical skills
• Solid time management skills
• Excellent written and verbal communication skills
• B.A or B.S Degree. Concentration in Human Resources preferred

What NEOGOV Offers

• Competitive Wages
• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
• Generous PTO to support work-life balance
• 401K Matching
• 12-week Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office
• On-site gym in the Draper office
• Inclusive and diverse work environment

NEGOOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors. Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.