Customer Support Representative (Remote)
$17 - $19.4 per hourECP
Overview Customer Support Representative (Remote) ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6,500 communities around the world. We are expanding by increasing the number of customers using our software and by releasing new products. Responsibilities Provide support to ECP's end users as the first point of contact for questions, troubleshooting, and issues via phone, email, and ECP's ticketing system. Follow best practices for resolving tickets: clarify the customer’s reason for a support request, determine the cause, explain the best solution, expedite correction or adjustment, and follow up to ensure resolution. Maintain customer records by updating account information in HubSpot and document support interactions in ECP's ticketing system. Contribute to company-wide initiatives such as adopting new technologies, updating product documentation, and supporting the launch of new products. Become a product expert and provide product enhancement ideas to the Product Management team. Contribute to team goals by completing related tasks accurately and on time. Participate in ECP's rotating on-call schedule to provide after-hours support as needed. Consistently meet performance metrics and KPIs. Qualifications Customer service experience. Software experience; experience with eMARs, EHRs, or other healthcare-related technologies is preferred. Strong problem-solving capabilities. Excellent verbal and written communication skills. Bachelor's or Associate's degree preferred. Remote work environment compliant with cybersecurity and other company workplace policies. Work Hours / Schedule: 10:30 am CT (8:30 am PT, 9:30 am MT, 11:30 am ET) to 7:00 pm CT (5:00 pm PT, 6:00 pm MT, 8:00 pm ET), Monday through Friday. Support team members are required to participate in the on-call/after-hours rotational schedule. Position details Employment type: Full-time Seniority level: Associate Job function: Customer Service Industries: IT Services and IT Consulting Location note: Remote role, with consideration of time zones for scheduling. Salary range observed in postings: West Valley City, UT $17.00-$19.40. #J-18808-Ljbffr
- ...providing reliable and sustainable solutions for our clients and partners. We are seeking a dedicated and experienced Remote Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion...Remote workFull timeWork at officeWork from home
Kanz.us
Montgomery, AL1 day ago $12 - $15 per hour
...Customer Service Support – Diversity Career Hub | Remote (US) Job Summary Diversity Career Hub is seeking a Remote Customer Service Support Representative to deliver exceptional client experiences from home. This part-time role offers $12–$15/hour with flexible...Remote workHourly payPart timeWork from homeFlexible hoursSchool Result
United States3 days ago- ...Remote Representative – Build Long-Term Client Relationships Location: U.S. & Canada | 100% Remote Since 1951, AO has proudly served working-class families by providing life, accident, and supplemental health benefits to members of labor unions, credit unions, associations...Remote workWeekly payWork from homeFlexible hours
Globe Life AIL - Lisa Russel
Brooklyn, NY2 days ago $50k - $55k
...people together. About the job We are looking for a Customer Support Representative to own frontline support. In this role, you will... ...multiple systems and tools ~ Skilled at collaborating with a remote team working across multiple time zones ~ Experience with...Remote workTemporary workLocal areaWork from homeWeekend workGuidebook
United States1 day ago- ...Remote Customer Support Representative We are looking for dependable and service-driven individuals to join our team as Remote Customer Support Representative. In this role, you will play a key part in assisting clients with questions, coordinating important details...Remote jobWork from homeFlexible hours
- ...Remote Customer Support Representative Our company name, OranjeBor Energie BV, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing...Remote work
Jobs for Humanity
Los Angeles, CA3 days ago - ...As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email. troubleshoot basic issues and provide solutions. document...Remote work
TradeJobsWorkforce
Austin, TX1 day ago - ...The Customer Service Representative is a key member of our team and is responsible for providing exceptional customer service in fielding inbound questions, inquiries and/or information. This position will be responsible for managing customer contacts via one or more communication...Remote work
Web Hosting Northwest
Eugene, OR5 days ago $21 - $22.5 per hour
...bonuses What this means: Uncapped earning potential with a proven 40%+ uplift for high performers. Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem-solver who is skilled in...Remote workPuffy
Saint Paul, MN5 days ago- ...To support a 24/7 operation, the full-time Remote Customer Support Representative will manage a high volume of customer interactions, including inbound and outbound calls, emails, and chat communications, while working remotely with a flexible schedule that includes evenings...Remote workFull timeWork at officeHome officeFlexible hoursAfternoon shift
Virtual Vocations Inc
United States1 day ago - ...Remote Customer Support Representative OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed...Remote work
Jobs for Humanity
Washington DC4 days ago $400 - $600 per month
...computer repair and technology support services for homes and businesses, delivered both remotely and on-site. Our services... ...you'll handle high volumes of customer calls, providing product and... ...diploma or equivalent. Customer Representative experience preferred but not...Remote workFull timeWork from homeGeeks on Site
Remote4 days ago- ...Remote Customer Support Representative OranjeBor Energie BV is a forward-thinking company committed to innovation and inclusivity. We are seeking dedicated individuals to join our dynamic team remotely as Accounts Receivable Reps. This global opportunity is designed...Remote jobFreelanceWork from homeFlexible hours
- ...Job Opportunity We are growing our remote team across Canada and looking for motivated individuals who enjoy helping people, communicating... ..., training, and compliance procedures Stay engaged with a supportive remote team environment What We're Looking For...Remote workWeekly payFlexible hours
Spade Recruiting
United States3 days ago - ...Remote Customer Support Representative OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed...Remote work
Jobs for Humanity
United States3 days ago - ...clients and partners. Job Description We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer...Remote workFlexible hours
Jobs for Humanity
United States4 days ago $28 - $35 per hour
...Customer Support Representative Newark, New Jersey, United States $ 28.00 - 35.00 (US Dollar) About the Job Customer Support Representative Remote (U.S. Only) You bring the calm. We bring the coffee. Together, we solve everything. Are you the kind of person...Remote workLive inWork from homeX2F
United States3 days ago- ...state-of-the-art technology, meticulously tailored to meet the unique processes and requirements of each client. As a Customer Support Representative at BES Systemhaus, you will become an essential part of our mission to provide outstanding IT services. Your role will...Remote workWork from home
BES Systemhaus GmbH
United States1 day ago $22 - $27 per hour
...Customer Support Representative Los Angeles, California, United States $ 22.00 - 27.00 (US Dollar) Sparks Wiz Limited is an engineering consultancy... ...is essential. Working Conditions: Remote Work: This is a remote position, and you will be working...Remote workHourly payFull timeWork from homeHome officeMonday to FridayShift workSparks Wiz Limited
United States4 days ago- Customer Support Representative (Remote) Pool Brain is growing fast—and we’re hiring again! We’re on the hunt for a Customer Support Representative who knows their way around Pool Brain (or similar pool industry software) and loves helping customers succeed. Unicorns may...Remote jobFull timeImmediate start
- ...Customer Support Representative This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports... ...working within the gaming industry. Location Fully Remote (Work from Home) | Tuesday–Saturday, 10 AM–7 PM PST with...Remote workWork from homeFlexible hours
Scale Army
United States5 days ago $20 per hour
...Customer Support Representative - Bilingual (English and Spanish) Fixed Pay Rate : $20/hr Location: Toledo, Ohio 43659 Shift: Full... ...Schedule: In Office: Monday, Tuesday, Wednesday, and Thursdays/ Remote: Friday - After training Candidates should have the...Remote workFull timeWork experience placementWork from homeMonday to FridayFlexible hoursShift workLanceSoft
Toledo, OH6 days ago- ...activities cover media monitoring, custom media analysis, and advanced... ...environment as a Customer Support professional ensuring the... ...interaction. As a Customer Support Representative, you will review, and... ...manage time effectively in a remote environment Native or proficiency...Remote jobLocal area
- ...transactions. Today, through our business customers across the country, millions of... ...phase of growth, we are seeking a Customer Support Rep - Resware to help fuel our continued... ...Austin, Texas, we're open to exploring remote possibilities for qualified candidates....Remote jobWork at officeFlexible hours
$8 - $10 per hour
...commerce. The Opportunity: Palmstreet is looking for a Customer Support Representative who thrives in a fast-paced environment, has excellent... ...in plants and/or crafts. ~ This position is fully remote, and candidate must be based in Mexico Compensation:...Remote workHourly payFull timeWorldwideShift workWeekend workPalmstreet
Remote10 days ago- ...About the job Customer Support Representative We are seeking a dependable and service-driven Customer Support Representative to assist... ...communication, and organized follow-through. This fully remote role is ideal for someone who enjoys helping others, solving...Remote work
Traveling with Michaila
Seattle, WA5 days ago - ...Customer Support Representative-II Payrate: $23- $24/hr. on W2 (All Inclusive) Remote (RE, USA, CT, NYC METRO) Schedule: Wed - Sun, 40 hours a week (weekend availability is 100% required). EST hours/time zone Duration: 4+ Months Description You will support hourly and...Remote workHourly payWeekend work
LanceSoft
New York, NY20 hours ago - ...Customer Support Representative (Remote) Let’s start with responsibilities: Answer inbound calls from our internal clients at the branches. Educate Financial Advisors on account services and capabilities. Perform efficiently in a fast‑paced, changing environment...Remote workContract workWork at officeFlexible hours
ReqRoute Inc
New York, NY4 days ago - ...few. Our desire to benefit our people, customers, communities, and industry is behind all... ...like to keep the good going®! Customer Support Tier II - Omni Channel Support Specialist... ...detail Willingness and ability to work remotely Preferred Qualifications Experience using...Remote jobWork at officeLocal area
- ...Customer Support Representative Timeleft is on a mission to fight loneliness by bringing strangers together through shared experiences — and making... ...'s broken Comfortable working independently in a remote, fast-paced environment Required Experience Previous...Remote workFreelanceMonday to Friday
Timeleft
United States3 days ago
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