IT Operations Specialist

IT Operations Specialist Swarm Aero is redefining air power, building the largest swarming UAV and the most versatile swarming aircraft network in the world. The company is moving quickly to launch the first aircraft designed specifically for swarming, as well as the Command & Control software to mobilize swarms of thousands of heterogeneous autonomous assets and empower human operators to achieve superhuman results. The team has created and exited multiple startups, negotiated defense deals worth billions of dollars, and designed and built 30+ novel aircraft, with aerospace experience from Scaled Composites, Airbus, Archer Aviation, Blue Origin, and Boom Supersonic. Role Overview Swarm Aero is looking for an IT Operations Specialist who wants to do more than close helpdesk tickets. You'll own the day-to-day technology experience for our employees while building the skills to grow into a Systems Administrator as the company scales. You'll work hands-on across Microsoft 365, Entra ID, endpoint management, identity, hardware, networking, security, and cloud infrastructure. This is a great role for someone who has built a strong foundation in IT support or operations and is ready for their next step. You'll have the opportunity to work directly with experienced Systems Administrators and the Head of IT while progressively taking on more complex systems and infrastructure responsibilities. Professional experience administering Microsoft 365 in a business environment is required. You should already be comfortable working in the Microsoft 365 Admin Center, Entra ID, Exchange Online, Teams, SharePoint, OneDrive, licensing, users, groups, shared resources, and access troubleshooting. At Swarm Aero, IT is not just about keeping laptops running. We're building a fast-moving aerospace company where technology, security, and infrastructure directly enable engineers and operators to build and deploy autonomous aircraft. You'll have the opportunity to work in an environment where your decisions have real impact, take ownership early, and grow alongside a company that is scaling rapidly. If you're the kind of IT professional who gets excited about figuring out why something broke, how to fix it, and how to make sure it never happens again, you'll fit in well here. Responsibilities Own and manage the day-to-day IT support queue, prioritizing and resolving employee issues. Administer users, groups, licenses, shared mailboxes, distribution lists, shared calendars, and Microsoft 365 resources. Perform day-to-day administration of Entra ID. Support and troubleshoot Exchange Online, Teams, SharePoint, and OneDrive. Manage user and group-based access to company resources. Troubleshoot account access, MFA, authentication, permissions, licensing, and Microsoft 365 service issues. Support employee onboarding and offboarding across the Microsoft 365 environment. Provision, deploy, configure, and maintain employee laptops and other IT hardware. Manage hardware and software lifecycle processes. Troubleshoot issues that cross multiple systems rather than treating each application as an isolated product. Document solutions, procedures, and repeatable processes. Identify opportunities to automate repetitive IT tasks and improve the employee technology experience. Work alongside the Systems Administration team to progressively take on more advanced responsibilities across: Intune and endpoint management Conditional Access Enterprise applications SSO and SCIM provisioning Privileged access Identity and access management Networking Cloud infrastructure Security and compliance Automation Required Qualifications 2–4 years of professional experience in IT support, desktop support, IT operations, endpoint administration, or a similar role. Hands-on professional experience administering Microsoft 365 in a business environment. Comfortable administering: Microsoft 365 Admin Center Entra ID / Azure AD Exchange Online Teams SharePoint OneDrive Microsoft 365 licensing Shared mailboxes and shared resources MFA and basic authentication troubleshooting Strong Windows troubleshooting skills. Experience provisioning, deploying, and supporting business laptops and employee hardware. Some experience with Intune, another MDM platform, Active Directory, or endpoint-management tooling. Ability to troubleshoot beyond the immediate user symptom and determine whether an issue involves the endpoint, identity, application, permissions, or network. Basic understanding of DNS, DHCP, IP addressing, Wi-Fi, VPNs, and general networking. Strong organizational skills and the ability to independently manage an active support queue. Strong written and verbal communication skills. Ability to create clear technical documentation and repeatable processes. Willingness to handle both hands-on employee support and increasingly complex systems work. A curious, ownership-oriented mindset and the ability to learn quickly in a fast-moving environment. Preferred Qualifications Experience with any of the following is a plus: Microsoft Intune Windows Autopilot Jamf Pro PowerShell Application packaging and deployment AWS / AWS GovCloud GCC High Juniper Mist CMMC / NIST 800-171 Linux SAML / SSO / SCIM GitLab Infrastructure as Code Engineering applications such as Siemens NX, Teamcenter, MATLAB, Cameo, or similar platforms ITAR requirement To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Swarm Aero is an equal opportunity employer. We value diverse backgrounds and experiences and make employment decisions without regard to race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. What We Offer Meaningful equity in a high-growth defense technology company Competitive base salary commensurate with experience Medical, dental, vision, and 401k PTO and paid sick leave Monthly wellness stipend Daily catered lunch (office) Paid parental leave Direct impact on a critical national security mission A world-class team of engineers and operators solving genuinely hard problems Swarm Aero