Guest Relations Coordinator
$31 per hourStarwood Hotels
Guest Relations Coordinator
Deliver a seamless, elevated guest experience while supporting daily operations through strong organization, coordination, and attention to detail.
Key Responsibilities
- Manage VIP communications, responding to requests promptly and professionally.
- Coordinate all guest arrangements, including room preferences, dining, activities, and special requests.
- Track arrivals, room readiness, and amenities; partner closely with Housekeeping and In-Room Dining.
- Welcome VIP guests and ensure a refined, personalized arrival experience and during stay.
- Prepare upcoming reservations, send pre-arrival communications, and maintain accurate guest records.
- Monitor amenity orders, costs, and delivery; complete monthly reporting.
- Maintain inventory, organize supplies, and ensure a polished, well-managed workspace.
Requirements
- Resourceful and proactive
- Typing and computer skills
- Strong organizational and time-management skills with attention to detail.
- Exceptional guest service and communication abilities.
- Ability to multitask in a fast-paced, luxury hospitality environment.
- Strong cross-departmental coordination and problem-solving skills.
- Professional demeanor with discretion and confidentiality.
- High school diploma or equivalent certification.
Preferred
- Experience with hospitality systems such as HMS, KYC, SevenRooms, RTR, SalesForce.
Reporting Relationship
- Reports to the Assistant Director of Guest Relations.
About you... Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience. Excels at communication, both verbal and written. Is flexible and willing to meet the demands of a 24-hour operation. Prior experience in a quality luxury hotel brand.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
$31.00 Per Hour
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Guest Relations Coordinator in Hanalei, HI vacancy
$31 per hour
...Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Guest Relations Coordinator Deliver a seamless, elevated guest experience while supporting daily operations through strong organization,...SuggestedHourly payWork experience placementLive inFlexible hoursSH Hotels and Resorts
Hanalei, HI5 days ago$17.17 per hour
...pleased to announce an excellent career opportunity for a Part-Time Guest Service Attendant ! We are seeking a motivated individual who is... ...duties as required Minimum Qualifications One month of related experience or training Must be available to open (5:30 AM–1:3...SuggestedHourly payPart timeShift workWeekend work$30 - $35 per hour
..., with the goal to deliver best in class service while providing a positive working experience for its staff. Job Summary The Guest Experience Assistant I supports the delivery of a welcoming, high-quality experience for all guests. This entry-level role focuses on...SuggestedWork experience placementCasual workSeasonal workFlexible hoursShift workFamily Office
Kilauea, HI8 days ago$190k - $200k
...change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our... ...compensation, organizational planning, organization development, employee relations, safety, and training and development. Strong oral and...SuggestedLive inNight shiftSH Hotels and Resorts
Hanalei, HI21 hours ago$31 per hour
...and the Food & Beverage team while also coordinating marketing efforts to promote F&B outlets... ...Platform, HMS, ZenDesk, printing. Respond to Guest Survey. Additional duties as assigned (... ...with planning and execution of F&B-related events, activations, and promotions. Coordinate...SuggestedHourly payPermanent employmentSeasonal workStarwood Hotels
Princeville, HI1 day ago- ...and the broader F&B team. The role also coordinates marketing efforts, ensuring effective communication... ...HMS, ZenDesk, and printing. Respond to guest surveys and manage service recovery... .... Support planning and execution of F&B‑related events, activations, and promotions;...Permanent employmentSeasonal workLocal area
1 Hotel Kauai, L.L.C.
Hanalei, HI2 days ago $33.5 per hour
...people, collaboration, stellar service, and respect for nature are so important to us.There are few elements more important to a luxury guest experience than the guest room itself, and we are obsessive about ensuring that the public areas of the hotel remain perfectly...Work experience placementLive inFlexible hours1 Hotels
Hanalei, HI1 day ago$33.5 per hour
...people, collaboration, stellar service, and respect for nature are so important to us. There are few elements more important to a luxury guest experience than the guest room itself, and we are obsessive about ensuring that the public areas of the hotel remain perfectly...Hourly payWork experience placementLive inFlexible hoursDormont Manufacturing Company
Hanalei, HI3 days ago$24 - $25.5 per hour
...customers by providing product knowledge, processing orders, coordinating deliveries, and ensuring an exceptional customer experience.... ...expertise. Enter customer orders, pricing information, and related data into the computer system accurately and efficiently. Schedule...Hourly payFull timeLocal areaHonsador Lumber
Hanalei, HI6 hours ago$80k - $85k
...plus.Schedule flexibility is a must.Advanced knowledgeable of housekeeping operations, a strong leader and a proven track record in guest and team member engagement and financial performance.Excels at communication, both verbal and written.Is flexible and willing to meet...Work experience placementLive inFlexible hoursAfternoon shift1-Hotels-5
Princeville, HI3 days ago$20 per hour
...of travelers worldwide. Job Summary In person marketing with prospective and/or current owners within our resorts. Schedules guests to meet with a representative for a presentation. Essential Job Responsibilities Serve as a positive and professional brand...Hourly payMinimum wageTemporary workSeasonal workWorldwideFlexible hoursTravel + Leisure
Princeville, HI4 days ago$31 per hour
...be hardwired to succeed. Long story short? We love people who love a challenge. Seeking a guest-obsessed, sustainably minded, hyper-organized, energetic Housekeeping Coordinator to join our team. You’ll be responsible for thorough reporting on all aspects of hotel guest...Work experience placementLive inFlexible hours1-Hotels-5
Princeville, HI3 days ago$80k - $85k
...supply inventory. Ensure efficient operations during a 24-hour schedule, primarily in evening hours. Maintain financial performance and guest engagement. Qualifications Minimum of 2 years of experience in a luxury hotel setting. Post‑secondary diploma or degree is a plus....Flexible hoursAfternoon shift1 Hotel Kauai, L.L.C.
Hanalei, HI5 days ago$105k - $120k
...heart‑of‑house teams. Our Director of Banquets will support each member by actively participating in day‑to‑day operations, managing guest requests, and setting everyone up for success, from the start of the banquet to the very last goodbye. The Director of Banquets is...1 Hotels
Princeville, HI2 days ago$16 - $20 per hour
...Job Summary In-person marketing with prospective and/or current owners within our resorts. Schedules guests to meet with a representative for a presentation. Essential Job Responsibilities Serve as a positive and professional brand ambassador for Travel + Leisure. Partner...Hourly payMinimum wageTemporary workSeasonal workFlexible hoursTravel + Leisure
Princeville, HI5 days ago$190k - $200k
...preferred. Broad knowledge and experience in employment law, compensation, organizational planning, organizational development, employee relations, safety, and training and development. Strong oral and written communication skills. Strong interpersonal and coaching skills....1 Hotel Kauai, L.L.C.
Hanalei, HI5 days ago$18 per hour
...of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems. Direct passengers through Customs, Immigration, and Quarantine. Assist ramp agents to ensure...Hourly payWeekly payFull timePart timeSeasonal workMonday to FridayShift workNight shiftRotating shiftWeekend workDay shiftUnifi Aviation, LLC
Kilauea, HI2 days ago$33.5 per hour
Housekeeping Lead Supervisor We’re currently in search of a detail-devoted, cleanliness-obsessed Housekeeping Lead Supervisor to join our team in the luxury hospitality industry. Qualifications: Passionate about cleanliness, enjoys physical work, and has previous similar...Hourly payWork experience placementFlexible hours1 Hotel Kauai, L.L.C.
Hanalei, HI1 day ago$23.5 per hour
...items. Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity. Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position. Qualifications:...Bi-weekly payHourly payWeekly payFull timePart timeWork experience placementSeasonal workShift workNight shiftRotating shiftWeekend workUnifi Aviation, LLC
Kilauea, HI3 days ago$89.61k
...impossibly charismatic Front Office Manager. Responsibilities Supervise the front office team, which is the first point of contact for guests. Ensure guests are greeted, attend to their every request, and introduce them to the brand. Develop and maintain a high level of...Flexible hoursAfternoon shift1 Hotel Kauai, L.L.C.
Hanalei, HI4 days ago$89.61k
...respect for nature are so important to us.The front office = the heart of every single one of our hotels. It’s the team who first greets guests when they step inside our property, attends to their every request, and introduces them to the brand. Supervising that team is a...Live inFlexible hoursAfternoon shift1 Hotels
Hanalei, HI4 days ago$75k - $88k
...understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests. We’re currently in search of a Food & Beverage Manager who shares these values and will champion them . Who strives to be a leader...Work experience placementLive inFlexible hours1 Hotels
Princeville, HI3 days ago- ...compost our bad ideas.) 1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious...Work experience placementLive inFlexible hoursNight shift
1 Hotels
Princeville, HI1 day ago $80k - $85k
...experience. Post‑secondary diploma or degree is a plus. Advanced knowledge of payroll. Strong leader with a proven track record in guest and team member engagement and financial performance. Excellent communication skills, both verbal and written. Flexible and willing...Work experience placementLive inFlexible hoursStarwood Hotels
Princeville, HI1 day ago$40k - $68.76k
...regulatory compliance, and maintains efficient system performance. *Responsibilities* * Supervise and schedule operations staff; coordinate routine, training, and emergency work * Oversee system operations, maintenance, and equipment performance * Ensure compliance...For contractorsPrinceville Utilities CO Inc
Princeville, HI5 days ago- ...hotel leadership teams are at the very roots of our success. They are accountable to everyone that visits our hotel - team members and guests alike, ensuring every individual endures a remarkable experience the moment they walk into our hotels. Our leaders are friendly and...
Starwood Hotels
Princeville, HI1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Relations Coordinator. Be the first to apply!
