Client Service Manager

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join our team TELUS Health (US) Benefits Administration and Operations brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities. We are a customer-first, collaboration-focused team that thrives on working together to solve complex challenges, putting our clients at the center of everything we do while actively fostering new ideas, new ways of thinking, and new ways of doing things. We embrace efficiency and process improvements through Six Sigma methodologies, always seeking innovation and continuous improvement in how we deliver exceptional service. If you are seeking a fulfilling opportunity to leverage your skills while supporting our mission of providing exceptional client service in benefits administration and you want to be part of a team that values teamwork, innovation, and welcomes fresh perspectives from every team member, this role is perfect for you. What you'll do Client Relationship Management Maintain and enhance relationships with new and existing Defined Benefits (DB) clients Ensure client satisfaction through periodic meetings and discussions Collaborate closely with sales, record-keeping, and operations associates Participate in sales final presentations as needed Demonstrate proven excellent customer service skills and progressive probing skills Project Management & Delivery Participate in business-wide projects to drive successful outcomes Excel in CSM project delivery by implementing and maintaining robust project management practices, including: Timely status updates and progress reporting Documented communications with all stakeholders Clear milestone tracking and deliverable management Drive accountability through regular review sessions Proactively manage risks and maintain comprehensive project documentation Ensure seamless team collaboration and knowledge transfer through consistent documentation and communication standards You have... B.A. or B.S. degree required, or equivalent retirement industry work experience Minimum of three years of relationship management or plan administration experience Defined Benefit (DB) experience Project Management experience Knowledge and understanding of Pension Industry and competitive environment What you bring... Communication : Strong verbal and written communication skills Leadership : Strong leadership skills with ability to work independently and as a team player Organization : Proven prioritization and organizational skills Quality Focus : Strong commitment to timing and quality standards Problem-Solving : Ability to identify and facilitate issue resolution Initiative : Proven ability to take initiative and handle multiple tasks simultaneously Adaptability : Ability to react to change in a positive and productive manner Flexibility : Ability to handle other essential tasks as assigned Nice to have Professional Designations: advanced degrees or retirement designations are a plus Advanced Leadership Training: Formal leadership development or management certification programs Industry Network: Established relationships within the US benefits and HR community Understanding of compliance requirements in benefits administration Salary Range: $60,000 - $75,000 USD Annual Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. #J-18808-Ljbffr lifeworks