Revenue Agent 2 (in-training) - Kent

Position Overview The Department of Revenue's (DOR) Compliance Division is looking for two individuals to fill a Revenue Agent 2 (RA2) in‑training position that will advance to a Revenue Agent 2 (RA2) vacancy in Kent, WA. The hiring manager may start screening applicants as early as June 24, 2026 and make a hiring decision at any time thereafter. It will be to your advantage to submit materials as soon as possible. During the first few months, you will receive hands‑on training in the office, although telework may also be available. The details will be worked out between you and your supervisor. In‑training salary range: 45 ($3,910.00 – $5,241.00). RA2 salary range: 50 ($4,410.00 – $5,929.00). The salary listed for this position does not include the 5% premium pay for positions based in King County. Responsibilities Investigates and locates delinquent taxpayers using database searches, the internet, and third‑party resources. Takes collection action against non‑compliant taxpayers, which can include tax warrants, bank/wage garnishments, and revocation of business registration certificates. Conducts fieldwork and investigation on delinquent accounts at taxpayer places of business, job sites, and residences. Continuously records contact histories and taxpayer information throughout the entire process on appropriate agency systems. Assists taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate. Qualifications Communication Skills, Analytical Skills, Knowledge of Laws & Regulations, Interviewing & Negotiation Skills, Attention to Detail, and Interpersonal Skills must have been successfully demonstrated through experience or education. Proven written and verbal communication skills to compose clear, concise correspondence, appeal responses, and legal‑style summaries, and to educate taxpayers who may be confused, upset or uncooperative on their filing requirements, payment obligations, and departmental processes, with a strong emphasis on effective professional telephone communication. Demonstrated ability to independently research, analyze, and evaluate complex financial information to determine tax liability, assess a taxpayer’s ability to pay, and recommend resolution options—supported by progressive experience conducting credit analysis, reviewing financial records, or performing investigative work involving financial data. Progressive experience using investigative research tools, online databases, and third‑party information sources to locate individuals and assets, validate taxpayer information, and support compliance actions such as warrants, seizures, and summonses. Proven ability to interpret and apply complex state tax laws, rules, policies, and legal documents (such as RCWs, WACs, ETAs, WTDs, and orders of determination) when resolving compliance issues, negotiating payment plans, and educating taxpayers on their registration and reporting requirements. Demonstrated skill in conducting structured interviews and gathering information from individuals who may be uncooperative, evasive, or distressed, including the ability to ask direct, logically ordered questions and document findings accurately. Demonstrated ability to negotiate payment plans and resolve delinquent accounts by evaluating repayment options, using persuasive communication techniques, and collaborating with supervisors when settlements or escalated actions are required. Demonstrated ability to work independently under general supervision while organizing and prioritizing a high‑volume workload, managing competing deadlines, and maintaining accuracy and attention to detail in case histories, documentation, and taxpayer interactions. Proven ability to build and maintain effective working relationships with business owners, attorneys, CPAs, law enforcement, other agencies, and internal partners, demonstrating strong interpersonal skills, professionalism, accountability, and tact in challenging or sensitive situations while remaining approachable and open to constructive feedback. Demonstrated ability to operate effectively in both office and field environments , including the ability to conduct in‑person visits, carry out tasks in varied physical settings, and communicate clearly in person and by phone for extended periods. Progressive experience using computer systems and technology to update case histories, document actions, research taxpayer accounts, and manage workflow in a fast‑paced compliance environment. Equity & inclusive competency : ability to take action to learn and grow, to meet the needs of others, and to use an equity & inclusive approach. Preferred Qualifications Bachelor’s degree majoring in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law, or a closely related field, AND One year of experience in personal or corporate finance, law enforcement, adjustment of claims, collection of civil debts, or other directly related fields. Additional Information Applicants must have complied with Washington state tax laws. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA). The Department of Revenue is proud to be an equal‑opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply. #J-18808-Ljbffr