Claims - Field Claims Representative

Our Field Claims department is currently seeking field claims representatives to service the territory surrounding Northwest Indianapolis and Boone County, IN. Candidates must reside within this territory. Both entry-level and experienced representatives will investigate and evaluate multi‑line insurance claims through personal contact to ensure accurate settlements. Responsibilities Complete thorough claim investigations. Interview insureds, claimants, and witnesses. Consult police and hospital records. Evaluate claim facts and policy coverage. Inspect property and auto damages and write repair estimates. Prepare reports of findings and secure settlements with insureds and claimants. Use claims‑handling software, company car, and mobile applications to adjust loss in a paperless environment. Provide superior and professional customer service. Once eligible, become a certified and active Arbitration Panelist. Entry‑Level Claims Representative Pay range: $57,000 – $76,000 annually. Pay is based on education, experience, location, knowledge, skills, and abilities. Eligible associates may receive an annual cash bonus and stock incentives based on company and individual performance. Qualifications – Entry Level Availability and communication during regular business hours. Desire to learn about the insurance industry and provide a great customer experience. Ability to work unsupervised. Excellent verbal and written communication skills. Strong interpersonal skills. Excellent problem‑solving, negotiation, organizational, and prioritization skills. Preparedness to follow up with others in a timely manner. Valid driver’s license. Education / Experience – Entry Level Bachelor’s degree. AINS, AIC, or CPCU designations preferred. Benefits – Entry Level Company car. Company stock options, including Restricted Share Units and incentive‑based stock options. Paid time off (PTO). 401(k) with 6% company match. Experienced Claims Representative Pay range: $62,000 – $90,000 annually. Pay is based on education, experience, location, knowledge, skills, and abilities. Eligible associates may receive an annual cash bonus and stock incentives based on company and individual performance. Qualifications – Experienced Availability and communication during regular business hours. Multi‑line claims experience preferred. Ability to completely assess auto, property, and bodily‑injury type damages. Capacity to work unsupervised. Excellent verbal and written communication skills. Strong interpersonal skills. Excellent problem‑solving, negotiation, organizational, and prioritization skills. Preparedness to follow up with others in a timely manner. Valid driver’s license. Education / Experience – Experienced One or more years of claims handling experience. AINS, AIC, or CPCU designations preferred. Bachelor’s degree or equivalent experience required. Benefits – Experienced Company car. Company stock options, including Restricted Share Units and incentive‑based stock options. Paid time off (PTO). 401(k) with 6% company match. EEO Statement The Cincinnati Insurance Companies offer equal employment opportunities in all job operations and are committed to providing a welcoming, inclusive environment. We welcome and value a diverse workforce. Equal employment opportunity is provided to all qualified persons without regard to race, creed, color, sex (including sexual orientation, gender identity, and transgender status), religion, national origin, age, disability, military service, veteran status, pregnancy, AIDS/HIV or genetic information, or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights. Location: US – IN – Indianapolis. #J-18808-Ljbffr