VP, Customer Experience & Advocacy
Invigorate Finance
Fay Servicing is seeking an FVP, Consumer Advocacy to lead borrower engagement across front-line and offshore teams. This role guides the Consumer Advocacy and Complaints groups and drives a multi-channel contact center transformation. Reporting to the SVP, Account Management, you will oversee omni-channel operations, digital engagement initiatives and compliance with customer experience standards and investor expectations. Strong leadership and data-driven decision making are essential. #J-18808-Ljbffr Invigorate Finance
Vacancy posted 2 days ago
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