Resident Service Co-Ordinator

Dominium is helping tackle the affordable housing crisis – and we’re looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapolis, Dominium is one of the nation’s most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and connection.

Join us in making a difference in people’s lives every day at a company where you can challenge yourself to develop both personally and professionally.

POSITION SUMMARY: 

  The Senior Community Manager manages properties in a floating capacity, filling in during vacancies and handling special projects. Responsibilities include overseeing property operations, staff, and resident relations to ensure smooth, compliant, and financially sound operations.   

ESSENTIAL FUNCTIONS :  

1. Manages daily operations at a property (or properties) in a floating capacity, ensuring efficient execution of leasing, maintenance, and resident relations in addition or in the absence of a permanent manager.  
2. Leads small specialty projects within the portfolio to improve property operations, resident satisfaction, or compliance efforts.  
3. Ensures compliance with applicable housing programs (e.g., Section 42, Section 8), local laws, and company policies.  
4. Supervises all site personnel, as applicable with assignments  
5. Establishes schedules and assigns necessary personnel needed to properly manage and maintain the community.  
6. Implements rent collection processes, manages budget adherence, and ensures proper financial procedures are followed.  
7. Provides property performance updates to Regional Manager and VP of Property Management, including key metrics on occupancy, financials, and team performance.  
8. Works with residents in establishing good communication and resolves resident issues in a fair and timely fashion.  
9. Processes applicant files for screening and in accordance with property’s designated housing program(s) (Section 8, Vouchers, Section 236, Section 42, Bonds, 4D, etc.) in a timely and accurate manner.  
10. Stays current and knowledgeable of federal, state, and local laws and regulations as they relate to the management of the property (or properties) and the needs of the residents  
11. Supports leasing efforts, including processing applications, executing leases, and collaborating with marketing teams.  
12. Provides additional on-site training to staff as needed, ensuring proper knowledge transfer and skill development.  

QUALIFICATIONS : (Knowledge, Skills, Abilities, Education, Training and Experience.) 

• 2- or 4-year degree in a related field (e.g., Business, Property Management, or Real Estate) preferred.  
• Minimum of 5 years in multifamily property management.  
• Tax credit and affordable housing experience (e.g., Section 42, Section 8) strongly preferred.  
• Strong leadership and team management abilities, including training and mentoring staff.  
• Excellent verbal and written communication skills.  
• Superior customer service and conflict resolution skills.  
• Proficient in property management software (Yardi preferred).  
• Advanced skills in MS Office Suite (Excel, Word, Outlook).  
• Thorough understanding of federal, state, and local housing laws and regulations, particularly those related to affordable housing.  
• Ability to travel frequently and adapt quickly to different properties’ needs.  

About Us:  Dominium is a purpose-driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium’s values – EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution – guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families – often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.  

We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.  

Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.  

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.