Automotive Service Advisor

Join Ken Garff Automotive Group

Considering a career with Ken Garff Automotive Group means you are in for a great ride! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Aloha Kia Hilo, a Ken Garff Automotive Dealership, is currently looking for an Automotive Service Assistant that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

Why you'll love working with us:

• Competitive compensation package and 401k with company match
• Compensation: Starting at $18.00 DOE
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

Position Summary

The Service Assistant/Cashier must manage the cashier activities of the dealership through accurate billing and communication with customers and employees. The Service Assistant/Cashier must deal with the customer needs relating to the service or repair of their vehicles while ensuring that each customer is treated as an individual, with care and respect. The Service Assistant/Cashier will assist the Service Manager in various administrative tasks.

Run the rental car program. Responsible for renting out and checking in rental cars, keeping track of rental car inventory, making sure all rentals are billed out correctly on repair orders, and making sure that all vehicles are in rent ready condition.

Duties and Responsibilities

• Writing up vendor purchase orders.
• Submit Kornerstone extended warranty claims.
• Thoroughly explain the customer satisfaction survey to each customer
• Greet and accommodate walk-in customers promptly. Provide timely, friendly, professional service.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sell additional services when appropriate.
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.
• Establish method of payment.
• Collect all payments from customers, extended warranty companies, and others.
• Obtain customer contact information for the CRMM.
• Assist in closing out all customer repair order tickets.
• Get all repair orders ready to send over to the main office to be scanned.
• Identify, recommend, and support opportunities for process improvement.
• Responsible for petty cash fund for service department.
• Close out, deposit, and record each days till.
• File and organize all Repair Orders in an easy to find manner.
• Assist in office duties as assigned.
• Use computer systems to look up customer's service history, schedule appointments, enter repair order information, and manage information.
• Maintain and update customer records and files.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.

EDUCATION and/or EXPERIENCE:

The Service Assistant/Cashier is trustworthy and establishes rapport with others easily. He/she will have a high school diploma or equivalent and previous experience with customer service, preferably in the automotive industry.

WORKING CONDITIONS:

Generally works a standard 40-hour week. The ability to move around the service department is necessary. Possibility of being exposed to noise, paint, dust, exhaust fumes, and other hazardous or non-hazardous materials.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.

I have carefully read and understand the contents of this Job Description. I understand the responsibilities, requirements and duties expected of me. I also understand that this Job Description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the Company has the same right.

We are an Equal Opportunity Employer