Senior Logistics Specialist

Allstates WorldCargo is seeking a detail-oriented and customer-focused Senior Logistics Specialist to join our ITAD/Reverse Logistics team. This role is responsible for managing assigned customer accounts, coordinating the successful execution of reverse logistics shipments, and ensuring accurate and timely billing activities. The ideal candidate has experience in transportation operations, account management, vendor coordination, and billing, with the ability to make sound decisions in a fast-paced environment.

In this role, you will work closely with customers, vendors, internal departments, and service providers to ensure shipments are executed efficiently while maintaining a high level of customer satisfaction and operational excellence.

Key Responsibilities:

• Customer Relationship Management
• Build and maintain strong relationships with assigned customers, serving as their primary point of contact for logistics-related matters
• Understand customer needs, objectives, and challenges to effectively support their logistics requirements
• Provide regular shipment updates and maintain clear communication regarding delays, service interruptions, and resolutions
• Address customer inquiries, concerns, and complaints promptly and professionally
• Investigate service issues, implement corrective actions, and communicate outcomes to customers
• Identify opportunities to expand existing customer relationships through additional service offerings
• Maintain a proactive approach to customer service by anticipating customer needs and offering solutions
• Shipment Coordination & Operations

• Process a minimum of five (5) orders and/or quotes per day
• Acknowledge quote requests within one (1) hour of receipt and provide completed quotes within twenty-four (24) hours or by the next business day
• Prepare accurate and competitive pricing while adhering to established markup and billing guidelines
• Source and utilize qualified vendors through approved platforms, including load boards and WorldTrak
• Coordinate shipment requirements with vendors, including handling instructions, equipment specifications, pickup schedules, pallet labeling, customer contacts, and packing material requirements
• Provide vendors with written instructions and account-specific requirements to ensure successful execution
• Coordinate and monitor shipments from pickup through delivery, proactively addressing service disruptions as needed
• Monitor vendor pickups during designated service windows and maintain a minimum pickup success rate of 98%
• Monitor market conditions and pricing trends to support competitive quoting practices
• Train and support vendors in the use of company scanning technology and related systems
• Collaborate with internal departments to ensure seamless execution of customer shipments
• Exercise sound judgment when making operational and financial decisions for assigned accounts while maintaining accountability for outcomes

• Billing & Financial Management
• Generate accurate customer invoices based on shipment details, rates, and contractual agreements
• Review shipment documentation to ensure billing accuracy, including freight charges and accessorial expenses
• Verify billing information, including vendor tariffs, customer tariffs, freight rates, discounts, and accessorial charges
• Compare vendor quotes against final shipment details to validate vendor invoices and identify discrepancies
• Address erroneous vendor charges and facilitate timely resolution
• Ensure all completed deliveries are billed in DEL within three (3) business days following delivery completion
• Verify equipment usage and packing materials utilized during shipment execution and bill customers accordingly
• Coordinate with internal departments to obtain information necessary to complete billing activities
• Communicate effectively with customers regarding billing inquiries, invoice clarification, and dispute resolution
• Identify opportunities to improve billing processes and recommend enhancements that increase efficiency and accuracy
• Participate in process improvement initiatives and system enhancement projects as assigned
• Performance & Team Contribution
• Meet or exceed established performance metrics related to customer satisfaction, revenue, profitability, invoice accuracy, and billing timeliness
• Maintain accurate and timely data entry within company systems
• Support a positive, collaborative team environment and contribute to continuous improvement initiatives
• Perform other duties as assigned

Requirements:

Education & Experience

• Associate degree in Business, Logistics, Supply Chain Management, or a related field, or an equivalent combination of education and relevant work experience
• Minimum of one (1) year of experience in transportation, dispatching, account management, billing, freight forwarding, or a related logistics environment
• Strong understanding of freight forwarding operations, transportation modes, and industry practices
• Knowledge of billing processes, including freight rates, vendor tariffs, customer tariffs, and accessorial charges
• Experience working with transportation management systems and operational software platforms

Skills & Competencies

• Strong customer service, communication, and negotiation skills
• Excellent organizational and multitasking abilities with strong attention to detail
• Strong analytical, mathematical, problem-solving, and decision-making abilities
• Ability to work independently and effectively in a fast-paced, deadline-driven environment
• Proficiency in Microsoft Office Suite, particularly Excel
• Results-oriented mindset with a commitment to accountability and continuous improvement
• Team-oriented with a collaborative approach to achieving departmental goals
• Able to sit, type, and communicate by phone for extended periods

Benefits:

• Medical, Vision, and Dental Insurance
• Basic Life and AD&D Insurance
• Company-paid Long-Term Disability
• Company-paid Short-Term Disability
• Paid Vacation & Holiday Pay
• Paid Sick Time Off
• 401(k) Plan with Employer Matching
• Health FSA and Dependent Care FSAs Available
• Additional Optional Benefits Available Including Commuter Benefits, Pet Insurance, Renters Insurance, and Pharmacy Discount Program

Allstates WorldCargo is an equal opportunity employer.

About Us:

Allstates WorldCargo is one of the most established freight forwarders in the country. Founded in 1961 and recently named one of Inbound Logistics' Top 100 3PL Providers, we deliver reliable, scalable logistics solutions across air, ocean, ground, and final mile.

Headquartered in Orlando, FL with over 50 offices throughout North America and a global network that supports every major market, we combine decades of experience with forward-thinking technology to create solutions for our clients.

At Allstates, innovation is part of who we are. We encourage our team members to bring new ideas, challenge the status quo, and help us continue to grow and evolve. We believe in trust—our people are empowered to do their jobs and take ownership of their work. Collaboration, accountability, and creativity are the cornerstones of our culture.

As a stable organization with a strong record of customer satisfaction, we're committed to long-term growth for our company, our customers, and our employees. Many of our team members have been with us for decades, with an average tenure of nearly 20 years.

If you're looking to join a company that values innovation, teamwork, and trust, we encourage you to explore opportunities with Allstates WorldCargo.