Assistant Director of Fan Relations and Sales AS7853

Job Description

Job Description

Campus

OSU-Stillwater

Contact Name & Email

Dan Gish, View email address on ziprecruiter.com

Work Schedule

Monday through Friday, 8:00am-5:00pm with evenings and weekends.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

Commensurate with education and experience

Priority Application Date

Applications will be accepted until a successful candidate has been hired.

Special Instructions to Applicants

A complete application consists of a resume, cover letter, list of professional references, and completed IAWP Employment Approval form which can be found at:

Applicants that do not provide these materials will not be considered for the position. About this Position

This role will contribute to ticket sales and retention growth through top customer service efforts. The role will serve as the main ticket sales and service contact as well as the leader of student staff. Daily work is primarily through communications and ticket software transactions via OSU Athletics phone line, SMS text line, and email account. This includes leading the Ticket Sales & Service Representatives, including our Graduate Assistants, both during office hours and on game days, which includes maintaining current and identifying new pipelines for hiring, scheduling to ensure phones and windows (office and gameday) are sufficiently staffed, providing robust training on systems, processes, policies, customer service, and sales approaches, maintaining constant internal information flow, and otherwise improving sales, service, and retention efforts. In addition to serving as game day sales and service manager for events assigned, other game day duties may be required of this role. This position reports directly to the Director of Sales while also responding to the leadership of Ticketing.

Required Qualifications

• Bachelor's Marketing, Communications, Business Administration or related field. (degree must be conferred on or before agreed upon start date)

• Three years of experience in sales and service. Post-secondary education may be substituted for years of experience.

Additional post-secondary education beyond requirements may substitute for years of required experience.

Skills, Proficiencies, and/or Knowledge:

Ability to handle multiple tasks simultaneously. Excellent interpersonal skills. Computer - Windows XP, Microsoft Word, Excel, and Publisher. Ability to lift 50 lbs.

Preferred Qualifications

• Bachelor's

  Business or Sports related field

• Four plus years of experience in sales and service. Some leadership (pipeline identification & development, hiring, training & developing, scheduling, etc.)

Skills, Proficiencies, and/or Knowledge:

Experience using the FEVO to build promotions. Experience with Paciolan ticketing software and Saleforce CRM.