Member Team Lead

Responsibilities Assists management with the supervision of associates in the assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines. Supports the Open Door Policy and participates in recruiting, hiring, scheduling, coaching, and evaluating associates. Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processes memberships, upgrades, and credit accounts; encourages membership renewals; participates in sales and marketing events; completes and maintains marketing recaps and other required documentation; strives to meet membership goals and promotes the value of Sam’s Club products and services. Provides and ensures member service by acknowledging members, identifying member needs, assisting members with purchasing decisions, locating merchandise, and providing guidance and support regarding self‑service technology. Assists members with transactions utilizing registers or self‑checkout areas and ensures club pick‑up orders are filled. Oversees the assigned area by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts and flatbeds, assisting members with transporting items using cart retrieval equipment, and maintaining parking lot cleanliness. Completes accounting records, files transactions, and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting‑related investigations, preparing daily deposits, overseeing Cash Fund Transfers, investigating overages and shortages, and maintaining confidentiality and accuracy of financial and personal information. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other partners; analyzes and applies information from multiple sources, monitors progress and results, and identifies and addresses improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating their application, implementing related action plans, and assisting management with correcting ethical and compliance issues. Leads and participates in teams using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, and providing advice, feedback, and support to ensure timelines and quality are achieved while modeling and helping others adapt to change or new challenges. Benefits Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. Amounts meet or exceed paid sick leave laws where applicable. For information about PTO, see Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at The hourly wage range for this position is $21.00 to $29.00*. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications 6 months retail experience including operating front‑end equipment (for example, cash register) AND 6 months customer service experience. Must be 18 years of age or older. Preferred Qualifications Leading a front‑end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others. Primary Location 4330 US 19, NEW PORT RICHEY, FL 34652-5441, United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Sam's Club