front desk lead

Lead the Way as Our Front Desk Lead at Bay Paws Pet Resort - Trinity! Are you a people person with a passion for pets? Bay Paws Pet Resort - Trinity, located in New Port Richey, FL, is looking for an experienced and motivated Front Desk Lead to join our team. If you have a knack for organization, love providing excellent customer service, and are ready to take on a leadership role, we’d love to hear from you! About Us At Bay Paws Pet Resort - Trinity, we pride ourselves on providing a safe, fun, and welcoming environment for pets and their owners. Our team is dedicated to delivering top-notch care and service, ensuring every furry guest feels right at home. Join us and be part of a team that values compassion, professionalism, and a love for animals. Position Summary As the Front Desk Lead , you’ll be the friendly face and organized mind behind our front desk operations. This role is perfect for someone with at least 1 year of experience in a similar position who’s ready to take charge and help ensure our front desk runs smoothly and efficiently. Key Responsibilities Greet clients and their pets with warmth and professionalism, creating a welcoming environment. Oversee daily front desk operations, ensuring everything runs seamlessly. Schedule appointments, answer phone calls, and respond to inquiries about our services. Handle client check-ins and check-outs with accuracy and efficiency. Maintain accurate records of client and pet information. Provide leadership and support to front desk team members, fostering a positive work environment. Assist with resolving client concerns or escalations in a professional manner. Required Skills and Qualifications Experience: Minimum of 1 year in a front desk or customer service role, preferably in a pet-related or hospitality setting. Restaurant experience will be considered. Leadership Skills: Ability to guide and support a team while maintaining a positive and productive work environment. Customer Service: Strong interpersonal skills and a passion for delivering exceptional service. Organizational Skills: Detail-oriented with the ability to multitask and prioritize responsibilities. Communication: Excellent verbal and written communication skills. Pet-Friendly: A genuine love for animals and a commitment to their well-being. The Perks (Because You’re Worth It) We believe in taking care of the people who take care of our pet guests. Here is a look at what we offer: Paid Time Off (PTO) and holiday pay/incentives Free pet boarding and daycare so your own dog can enjoy a vacation while you work Employee Assistance Program (EAP) for mental wellness support Generous employee discounts on retail and services Flexible scheduling and on-the-job training Real opportunities for advancement within the company Employee of the Month program featuring cash prizes Free snacks in the breakroom to keep your human battery charged Referral program cash bonuses for bringing talent to our team Ready to Apply? If you’re ready to bring your skills, experience, and love for animals to Bay Paws Pet Resort - Trinity, we’d love to hear from you! Apply today and take the first step toward an exciting and rewarding career as our Front Desk Lead . #J-18808-Ljbffr