Patient Access Representative - Rehabilitation | Full-Time, Days

Location Queens, New York Shift: Day (United States of America) Description: Shape the Patient Care Experience with Us Join NewYork-Presbyterian Queens as a Patient Access Representative in our Physical Therapy and Rehab Services Department and make a lasting impact on every patient’s journey. Be the welcoming face that guides patients and families through their care experience, ensuring they feel informed, supported, and valued. As part of our dynamic administrative team, you’ll help us deliver exceptional customer service to a diverse community while working in a collaborative, patient-first environment. What You’ll Do Register patients for procedures and appointments with accuracy and compassion. Collect and verify demographic and insurance details, including pre-certifications and authorizations. Coordinate scheduling to ensure a smooth patient experience. Serve as a calm, reassuring presence for patients navigating their hospital visit. Schedule Monday–Friday, 8:00 am - 4:00 pm Location: NewYork-Presbyterian Queens Preferred Qualifications Experience with EMR systems (EPIC preferred) Prior healthcare experience involving patient interaction and insurance processes Bilingual skills (Spanish) for enhanced patient communication Required Qualifications High School Diploma or GED Minimum 1 year of clerical experience Strong computer proficiency Exceptional customer service and communication skills Ability to multitask, work independently, and maintain a positive, energetic attitude Why You’ll Love Working Here Be part of a team that values compassion, excellence, and diversity. Opportunities for growth and development within one of the nation’s leading healthcare systems. Make a real difference in the lives of patients and families every day. Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today. Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses. __________________ 2026 Best Companies in Healthcare, Biotech & Pharma – Glassdoor 2026 Best Place to Work – Glassdoor 2026 America’s Best Large Employers – Forbes 2026 America’s Best-In-State Employers – Forbes 2026 America’s Dream Employers – Forbes 2026 America’s Greatest Workplaces for Culture, Belonging & Community – Newsweek 2026 Best Places to Work in IT - Computerworld 2025 Great Place to Work Certified 2025 Best Employers for Women – Forbes 2025 Companies that Care – People 2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek NewYork-Presbyterian Hospital is an equal opportunity employer. Salary Range: $23.55-$26.39/Hourly It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works. Internationally acclaimed, our hospital leads the way in research, life-shaping education and compassionate care. Step into a career at a truly Amazing place. Among the highest echelon of the topmost hospitals in the world, NewYork-Presbyterian is Making It Possible for patients at this moment. What does this mean for you? Nothing less than an extraordinary career. We care for 1 out of every 4 New Yorkers in medical need. The nation's largest not-for-profit academic medical center, with over 2 million patient visits a year.